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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1251 reviews)

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4.99

Based on 1,251 reviews, last reviewed 24th Apr 2025

130% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

99%

2 star

1 star

Latest highest rating:

4

Excellent service from Jack Dolphin and Chelsea Park... Excellent service from Jack Dolphin and Chelsea Parkins. Good communication and attention to detail, so a process was straightforward and made easy. ... Read more Reviewed on: 24th April 2025

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

Tembo Money Mortgage Broker reviews (1251)

Review of the Tembo Money, Mortgage Broker:

5 star service from Ruth and Jess

5 star service from Ruth and Jess Reviewed on: 21st April 2025

Both Jack and Chelsea have been great and helpful on...

Both Jack and Chelsea have been great and helpful on our journey for our new house! We had to make many changes along the way from the house we are buying to the mortgage rates. You can trust them with being available whenever you need and being transparent about everything! Thank you for for services. Reviewed on: 21st April 2025

First time buyers - Rhys & Callum review

I would highly recommend Tembo to anyone looking for a simple and smooth service. Rhys and Callum were both very helpful in explaining everything clearly and they really put us at ease as first time buyers. I had a LISA with Tembo so got to use their mortgage brokerage service for free, which was a huge bonus ! Reviewed on: 21st April 2025

Tembo's mortgage broker service

I had a brilliant experience with Tembo, thanks to the fantastic support from Hayley and Jessica. From the very beginning, they were professional, friendly, and incredibly helpful. They explained everything clearly and made the whole mortgage process so much less stressful. I felt really supported throughout, and nothing was ever too much trouble. Reviewed on: 21st April 2025

I don’t usually make the time to leave reviews but i...

I don’t usually make the time to leave reviews but in this scenario I would feel rude not to. As a nervous buyer I had tons of questions which might be annoying for some, but Jess from Tembo answered my calls on the daily and reassured me completely each time, and our discussions felt more like getting advice from a friend! She put me completely at ease and now I have got my mortgage offer from NatWest and can relax! Reviewed on: 21st April 2025

Dynamic Duo!

I reached out to Tembo based on their 5 star Trust Pilot reviews online and they did not disappoint. Every review online about Ruth and Jess they completed lived up to at every stage of the process. From my first initial appointment with Ruth I had everything explained to me in so much detail, and then I was passed to Jess who never let a day pass without an update. They were what I would call a “dynamic duo!” Reviewed on: 21st April 2025

Mortgage offer in 24 hours.

Mortgage offer in 24 hours. What more do I need to say? Excellent service. Special shout out to my broker Ruth Russell and case manager Jess Eley for making it happen. Reviewed on: 21st April 2025

Ruth and Jess are superstars!

Ruth and Jess are superstars! My mortgage process was as smooth and as simple as you could wish for, something I didn’t expect when approaching a broker online but I was completely blown away, they exceeded all expectations. Reviewed on: 21st April 2025

Lucy and Chelsea- brilliant advisors!

I have had a brilliant experience with Lucy and Chelsea from Tembo money in arranging a mortgage for our first home. Lucy was able to not only recommend a brilliant mortgage offer, but also helped me pick a plan to suit our needs alongside helping me understand how a mortgage works! Nothing was too small to Lucy and Chelsea, they always answered my queries straight away and have communicated any news really quickly! Following Lucy securing us an offer that suited our needs best, Chelsea then supported us with the ongoing application, updating us every few days and secured the official offer within a week! I cannot thank them enough from first time buyers with no clue where to start they have made the process so much easier! Also the fee being free for myself as an NHS worker is such a lovely gesture!! Reviewed on: 20th April 2025

Excellent service Matt and Jess made the whole proce...

Excellent service Matt and Jess made the whole process simply, on hand anytime to help or answer my multiple questions Reviewed on: 19th April 2025

Remortgage

Our Broker Tara Ghose was excellent and led us to an acceptable rate during our first proper consultation. Following this our liaison through Elly Bradshaw was always prompt, efficient and carried out in a very professional and friendly manner. Having a rate review after the acceptance of our original offer is an added bonus. Reviewed on: 19th April 2025

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