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Tembo Money: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.98 (1674 reviews)

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4.98

Based on 1,674 reviews, last reviewed 22nd Feb 2026

40700% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Amazing customer service Karl and poppy communicated with a warm professional approach. They actively listened responded promptly when I needed help and guidance. Reviewed on: 22nd February 2026

Latest lowest rating:

1

Useless, bad service, past from pillar to post. Useless, bad service, past from pillar to post. I had to use another broker as they haven’t got there act together. I was a fairly simple case as well... Read more Reviewed on: 8th May 2025

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

What is this award?

Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage Broker reviews (1674)

Helpful and Friendly

Leah, Chelsea and the team at Tembo have been very helpful, and I would highly recommend. First time getting a mortgage and they were friendly and had time for all my questions. Reviewed on: 16th February 2026

Tembo Mortgage Broker Experience

Arun and Jodie were excellent all throughout the process from finding us the best mortgage deal and providing guidance on term length and initial fixed terms to submitting the application on our behalf. Arun and Jodie made everything run so smoothly and kept us regularly updated, which as first time buyers was a bonus. We cannot thank them enough. Reviewed on: 16th February 2026

Ruth and Tia have been great

Ruth and Tia have been so helpful and patient talking me through the process and ensuring a got a great mortgage deal which I was happy with. I can't rate them highly enough and highly recommend Tembo. Reviewed on: 16th February 2026

Fantastic service

Paul and Tia have been fantastic through the whole process. Great communication, call backs when requested and really clear explanations for us as first time buyers. Great service from lovely individuals. Reviewed on: 16th February 2026

Tembo have made buying our first home so easy

Tembo have been great and made buying our first home much easier! Jodie and Jason were excellent throughout the process regularly checking in and answering any questions we had. I would recommend them to anyone looking to take out a mortgage! Reviewed on: 16th February 2026

My partner and I had an excellent experience as a fi...

My partner and I had an excellent experience as a first time home buyers. We have been given clear instructions by Ashley Ellis and Christianna Amos who guided us through every step of the way Reviewed on: 16th February 2026

Emma and Jennifer where exceptional!

Both Emma and Jennifer were exceptional when we were applying for a mortgage through Tembo, the communication was excellent with both replying to our queries (first-time buyers) astonishingly fast. Jennifer reviewed our information and requested clarity on a few things that were we to apply ourselves would've likely delayed our application, both kept us up-to-date regularly with the application process. Reviewed on: 16th February 2026

A seamless & supportive process...

As first-time buyers, we found the mortgage process pretty overwhelming at first, but Paul made everything feel straightforward and manageable. He was clear, informative and always happy to share his professional opinion, which gave us real confidence. The whole process was seamless, and our mortgage offer came through just a few days after applying. We also loved the digital portal; it made uploading documents so much easier and kept everything organised. Reviewed on: 16th February 2026

Hayley and Poppy were both fantastic support.

Hayley and Poppy were both supportive and warm through this whole process. They both responded quickly to any queries or concerns I had which was quite so helpful in alleviating the stress of the general process. As an NHS staff member I was also super appreciative of the generous offer Tembo provides for NHS staff. Reviewed on: 16th February 2026

Jack and Chelsea

Thank you to Jack and Chelsea for doing all the leg work. It’s been a pleasure dealing with yourselves and will do on the future Reviewed on: 16th February 2026

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