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Tembo Money: Mortgage broker reviews

Name: Mortgage broker
Rating: 4.95 (2827 reviews)

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4.95

Based on 2,827 reviews, last reviewed 15th Sep 2026

99% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

98%

2 star

Latest highest rating:

5

Very prompt and responsive services. Very prompt and responsive services. Reviewed on: 15th September 2026

Latest lowest rating:

N/A

This product has not received a review of either 1 or 2 stars.

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About this product

Tembo is an award-winning mortgage broker in the UK.

Tembo’s smart technology can check mortgage eligibility in seconds by searching over 100 lenders and affordability boosting schemes. You get a personalised recommendation plan and a dedicated advisor through the process.

Tembo mortgage broker reviews help you find out what it’s really like to be a customer. If you’ve used Tembo before, you can also leave a review and share your experience.

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Awards

Best mortgage broker 2026

Awarded to the mortgage broker rated highest in customer reviews.
Best mortgage broker 2025

Awarded to the mortgage broker rated highest in customer reviews.

Tembo Money Mortgage broker reviews (2827)

Bethany and Callum were incredibly helpful, efficien...

Bethany and Callum were incredibly helpful, efficient and just nice people to deal with. Reviewed on: 11th February 2026

Really super service!

Callum and Andy have been so wonderfully helpful thoughout the whole process of me getting a mortgage. I can't reccomend them enough! I liked that chatting to them felt very friendly and not just transactional. Top marks! Reviewed on: 11th February 2026

Eddie and Christianna makes home dreams come true !!

There is a professional team at TEMBO, that understands you first and gives right professional advise that helps long way. I would recommend with confidence, that Eddie and Christianna at TEMBO are best people for Mortgage advise from whole market (FCA regulated) and application. They ensure you get right documents and case file ready, before proceeding to application stage. Certainly, i will recommend friends and family to consider TEMBO as first choice. Reviewed on: 11th February 2026

Great experience!

I had a fantastic experience with Tembo Money mortgage service. Matt Thomas was excellent from start to finish, he made sure all the documents were prepared properly, and made the whole process feel straightforward and stress free. His communication was clear and consistent from the very beginning, which really gave me confidence throughout. Elly was also brilliant, keeping me regularly updated on the progress of my application and always being available to answer any questions I had. It was reassuring to know I could reach out at any time and get helpful responses. Overall, it was a great experience and I would definitely recommend Tembo Money. Many thanks to Matt and Elly for all their support! Reviewed on: 11th February 2026

Would recommend!

I worked with Glen and Callum and they have been super helpful, very kind and reassuring, they answered all my questions perfectly and were able to sort me a good deal! They respond quickly and were very supportive, I would recommend :) Reviewed on: 10th February 2026

Excellent service and communication

My partner and I were assisted by Geraldine and Abbey to find the best available mortgage. Our house purchase is taking a bit longer than typical, and they have been proactive in advising us and giving us alternatives when needed. They are very supportive in making it easy to know which documents to provide, and always reply promptly. Reviewed on: 10th February 2026

Review of Tembo Mortgage Services

Excellent and speedy service, helped us find another deal after our first mortgage deal expired. Abbey and Geraldine were both brilliant throughout the process and gave us lots of reassurance as first time buyers. Reviewed on: 10th February 2026

Callum & Andy, Tembo

I would like to nominate Callum and Andy at Tembo for their outstanding support throughout my first time buyer mortgage journey. From the outset, they demonstrated exceptional professionalism, expertise, and commitment, guiding me through a complex purchase with clarity and confidence. They were consistently proactive, responsive, and reassuring, particularly when navigating lender IT issues and tight timelines. Rather than passing problems on, they took full ownership, liaised directly with the lender, and kept me informed at every stage. Their ability to explain technical details in a clear, calm, and practical way made a potentially stressful process feel manageable and well controlled. What truly set Callum and Andy apart was their client care. They combined deep technical knowledge with genuine empathy, ensuring I always felt supported and confident in the decisions being made. Thanks to their diligence and persistence, my mortgage offer was secured smoothly and without delay. They are a real credit to Tembo and exemplify the highest standards of customer service in mortgage advice. I would not hesitate to recommend them and believe they are thoroughly deserving of recognition at the British Bank Awards. Reviewed on: 10th February 2026

Manny and Abbey have been fantastic throughout our h...

Manny and Abbey have been fantastic throughout our house-buying journey. They’ve been quick to answer all of our questions and incredibly helpful in guiding us through what’s needed at every stage of the process. Their support has taken a huge amount of stress away from buying a house, which has made the whole experience much smoother and more reassuring. We’d highly recommend them. Reviewed on: 10th February 2026

Could not have been any better!

Leah and Chelsea have been excellent all around, very efficient, responsive, kind and knowledgeable. Would definitely use again without hesitation. Within about a month of first call I had my mortgage sorted - incredible! Reviewed on: 10th February 2026

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