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Heather M

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Review of the Tembo Money, Mortgage Broker:

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Callum & Andy, Tembo

I would like to nominate Callum and Andy at Tembo for their outstanding support throughout my first time buyer mortgage journey. From the outset, they demonstrated exceptional professionalism, expertise, and commitment, guiding me through a complex purchase with clarity and confidence. They were consistently proactive, responsive, and reassuring, particularly when navigating lender IT issues and tight timelines. Rather than passing problems on, they took full ownership, liaised directly with the lender, and kept me informed at every stage. Their ability to explain technical details in a clear, calm, and practical way made a potentially stressful process feel manageable and well controlled. What truly set Callum and Andy apart was their client care. They combined deep technical knowledge with genuine empathy, ensuring I always felt supported and confident in the decisions being made. Thanks to their diligence and persistence, my mortgage offer was secured smoothly and without delay. They are a real credit to Tembo and exemplify the highest standards of customer service in mortgage advice. I would not hesitate to recommend them and believe they are thoroughly deserving of recognition at the British Bank Awards. Reviewed on: 10th February 2026

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