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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 2.81 (52 reviews)

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2.89

Based on 52 reviews, last reviewed 27th Feb 2025

100% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

38%

2 star

52%

Latest highest rating:

5

Maisie went over and above, pleasant and friendly. Maisie went over and above, pleasant and friendly. Reviewed on: 27th February 2025

Latest lowest rating:

1

LACKING CUSTOMER SERVICE!!! Went to Skegness Tesco to collect currency, kiosk all lit up but no attendant around or a sign to say when back!! Was told she's on lunch and will be ... Read more Reviewed on: 27th February 2025

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

Tesco Bank Travel Money reviews (52)

Review of the Tesco Bank, Travel Money:

LACKING CUSTOMER SERVICE!!!

Went to Skegness Tesco to collect currency, kiosk all lit up but no attendant around or a sign to say when back!! Was told she's on lunch and will be back later! LATER?? Couldn't tell me when! Phoned the helpline to cancel and they had the cheek to want to charge me a £10 cancellation fee, hence they didn't after I argued successfully. The rate isn't even that good with your clubcard, TUI give a higher rate! Reviewed on: 27th February 2025

Denominations too high!

Won't be getting travel money from Tesco again. While it was a simple process online, I had no choice in demoninations and half of my notes are too large. I know from experience that I will have trouble using these abroad. Reviewed on: 9th August 2022

Would not give my money back

I order travel money on tesco website to be collect at my nearest tesco supermarket, when I arrived to collect, two days later, the money has not been delivered, I was there by the time they inform me that the money would be available. I had to flight that day so I call Tesco travel money costumer services and ask that the operation be cancel and my money be credit back into my credit card. I paid with my credit card. The costumer services representative guarantee that the refund would be done in 10 working days. It’s now, 25 days and my money hasn’t been credit yet. The worst is that I am calling costumer services and they leave me on the line for a very long time and after saying that the money will be credit today. Never has! Twice now, I call, the representative talk with the Supervisor, Jeanette, and promises me that the money will be credit today and NADA! Do not risk, do not work with them, don’t fell into this trap that is Tesco Travel Money. They are the most dishonest and inhuman services out there! Do not buy from them! Be alert! Reviewed on: 10th June 2022

Use at your peril

Ordered £2500 Turkish lira. Received money and the highest denomination was 100 Turkish lira. I have over 400 notes. 100 Turkish lira is worth around £5. Totally unacceptable and when I phoned to ask if they could exchange them for higher value notes I was told I could return to store where they would buy them back at a lesser value so I would be out of pocket or I could return by post and wait for a refund again at a cost to myself. Totally disgusted with Tesco and their customer service. I would never use again, truly shocking experience with diabolical customer care. Reviewed on: 16th May 2022

Lost the money in the post and don't keep you updated

I ordered my money to be delivered and 4 days and 4 phone calls later they still have no idea where it is and don't feel the need to keep me updated. I travel in 3 days and still have no money. Reviewed on: 12th May 2022

Amazing service at Crewe Tesco

Was unsure about how to order my currency for a trip to Costa Rica. The man in the travel money desk was super helpful and ordered my currency and phoned me when it arrived early so I could pick it up when shopping. He also knew about my destination and advised me to take some small US dollars as well as a back up Reviewed on: 17th April 2022

Good for points

Tesco is great if you need travel money as they have generally good rates and you can do your shopping at the same time. Reviewed on: 15th September 2020

Friendly Kind Service

Never had any issues with Tesco Bank, they've always been super helpful. Reviewed on: 8th July 2020

Always friendly

The staff are always friendly and know their stuff, the rates are usually good, better than most and you can purchase online to pick up in store too Reviewed on: 6th January 2019

Tesco Travel Money - Dreadful experience

Appalling service, big mistake made by customer assistant at Tesco Travel Money, Hibel Rd, Macclesfield. I complained to Tesco Travel Money who would not take any responsibility or compensate so I ended up seriously out of pocket. I will not be using Tesco Travel Money or Travelex again ! Reviewed on: 11th September 2018

Quick and easy

Very quick and easy, an excellent service. Reviewed on: 11th February 2018

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