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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 3.01 (73 reviews)

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3.01

Based on 73 reviews, last reviewed 31st Jul 2026

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

37%

52%

Latest highest rating:

5

On track currency rate with deals through their club... On track currency rate with deals through their club card. Friendly staff who are interested in our planned holiday Reviewed on: 11th June 2026

Latest lowest rating:

2

Not reliable I had a bad experience ordering currency recently and only ended up getting it several days late. It turns out their website is very misleading about... Read more Reviewed on: 31st July 2026

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

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Tesco Bank Travel Money reviews (73)

Holiday ruined

I live in a rural place. Bought and arranged currency collection for 5 days after purchase. Went to collect. Not there. No idea when it would be delivered. We were moving to the city that evening en route to flying out. Eventually they agreed to a refund so I could purchase elsewhere. I’m still waiting on this. I now need to pay a second time for currency. Really really disappointed in the customer service and the “couldn’t care less” attitude of the Tesco customer service desk employee and the people in the help centre. Get your money elsewhere and save yourself some grief. Reviewed on: 16th September 2023

Brilliant

Ordered Euro`s on line late Monday evening . Rate really good . Collected from local store from customer services 7 p.m 2 days later . Asked to check notes before collecting . Good assortmant of 20,10,5 Euro notes ,plus a couplwe of 50 Euro`s . Well done Tesco for brilliant service . Reviewed on: 17th August 2023

Absolute Rip Off

Before you deal with Tesco Holiday Money, Check their Buy Back Rates. Paid £250 foe Bulgarian Lev, their Buy Back offer was only £192. Not Good. Reviewed on: 11th July 2023

Keep away from ordering online

I ordered 1200 in euros and I got 800 in 100 euro notes which I struggled to use as no place would take them definitely not recommend to get your euros online. Then when I got back for tesco to buy them back I would lose £114 Reviewed on: 30th May 2023

BEST EUROS EXCHANGE RATE & A 5* SERVICE!!

Tesco had the best Euros exchange rate I could find online, the online ordering service was simple & the Euros were deliivered soon after, with a good range of notes. NO PROBS WHATSOVER - WHAT'S NOT TO LIKE?!!! Reviewed on: 13th May 2023

Avoid Tesco prepaid travel money card

Avoid the cashpassport card. What a shambles. Obtained it in the store, added Euros to it and told to login and register the card when I got home. However, I couldn't log in, it wouldn't remember any password either, so had to call their helpline. They couldn't assist me either despite several attempts so was stuck with an unworkable card online. Had no choice but to get to a Tesco, cash it in (of course, the buy back rate is a good 32 cent more than I obtained the Euros for) ended up £40 out of pocket but at least have the majority of my funds back unlike some of the reviewers on here. Moral of the story - don't bother with travel cards from Tesco. It's cheaper to use your own debit cards even with transaction fees. Or just get cash from some place with a better reputation. Reviewed on: 2nd May 2023

SCAM! THE WOMAN IN THE EXCHANGE CABIN STOLE OUR MONEY

SCAM! We wanted to exchange our Scottish Pounds for Euro, but the woman in the exchange cabin confiscated our money "for review" without calling the police! Also, she asked us about our plans and figured out we were foreigners. She thought that we weren't coming back to the UK. I guess she thought we could be fooled without consequences. That's why she didn't get our money back!!! It was in Newcastle (Tesco, North Shields NE29 7UJ), about a week ago. Reviewed on: 21st March 2023

Untrustworthy

I bought almost £500 of currency online from Tesco, I cancelled the order the same day as per their own terms and conditions. I was told it would be 2-10 business days before it could be returned, that in itself is a disgrace as they take your money immediately, why cannot they return it immediately? 10 business days later it still has not been returned. They still have my money, and are no doubt making interest on it. Shameful behaviour. Reviewed on: 23rd January 2023

Bad Service Awful Communication

They failed to deliver the money I ordered on time. When I chased their systems were down and had no idea where the money was. Lisa Moyses the manager looking into my complaint was rude, unhelpful and unprofessional in dealing with my complaint. Reviewed on: 19th December 2022

Total lack of communication, No excuse

Was told that my currency would be available for collection after 3 PM from store, Went to store collect at the agreed date and just after the agreed time, and my currency was not available for collection as it had not arrived, The shop assistant Informed me that she had no idea when it was going to turn up. My contact details are on the order form, to save me wasting my time someone could have contact me and saved me my time and the journey. Lack of communication and customer service from Tescos foreign exchange service means I will not be using again for foreign currency Reviewed on: 24th October 2022

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