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Tesco Bank: Travel Money reviews

Name: Travel Money
Rating: 3.16 (72 reviews)

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3.16

Based on 72 reviews, last reviewed 17th Jun 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

38%

53%

Latest highest rating:

5

On track currency rate with deals through their club... On track currency rate with deals through their club card. Friendly staff who are interested in our planned holiday Reviewed on: 11th June 2026

Latest lowest rating:

1

Well done excellent fabulous nice . Well done excellent fabulous nice . Speak everyone to use Reviewed on: 17th June 2026

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About this product

Before we go off on our holiday, there's always a last minute dash for some travel money! With more and more options available, it really does pay to do a bit of research to find the best travel money company. Smart Money People is the place for Tesco Bank travel money reviews. If you've used Tesco Bank travel money before, why not write YOUR own review? You can help other travellers looking for honest Tesco Bank travel money reviews.

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Tesco Bank Travel Money reviews (72)

Don't use !! Money wasn't ready when it said it would be!

Same story as a lot of reviews (I should have checked before) short story…currency wasn’t ready on time and refund takes upto 10 days, staff on customer service line had no sympathy. Longer story…ordered currency for click n collect the following day, which I thought was impressive service at the time, because the website DOES state it can take upto 3 days for currency to be ready for collection…so when it allowed me to select the following day for my collection I thought great ! And when the confirmation email also stated I could collect from my nominated store the following day after 3pm I thought wow perfect! I was at the Tesco store at 5pm and the lady on the Customer Service desk was soooo apologetic and said it happens all the time…the courier hasn’t made a delivery that day and that there were actually 5 other currency orders due in that day; sure enough 2mins later another lady arrived hoping to collect her currency. The Customer Service lady rang the TravelEx line and explained the situation, put me on the line, he had no sympathy and just reiterated to me that the website states it can take upto 3 days haha that’s all well and good but if the website allows you to select the following day AND the confirmation email states the same then what are customers meant to do? Just turn up each day for the next 3 days to see if it’s turned up yet?? I was travelling that evening so I asked him to cancel & refund my order so I could go and get the currency elsewhere (local Post Office was open late so I did it there), to be told it could take upto 10 days to be refunded! And that’s AFTER the currency has been received back at the TravelEx office which can be 3-4 days. Luckily I was only going away for a wknd so wasn’t changing THAT much money, but imagine if you were changing a lot for a 2wk holiday and then didn’t have any spare funds to get currenty from elsewhere whilst waiting for your refund! I said I’d like a Manager to call me back so I could make a complaint, and to my surprise the Manager Janette did! But of course, she can only work within the perameters that are set for her, which are of course set by some idiot management team higher than her who have decided to have a poor process in place which is completely unreliable and not user friendly, and as it shows in the reviews…don’t look to be changing any time soon! SO, I won’t be using them again and will be warning all my friends not to also. Reviewed on: 17th August 2022

Denominations too high!

Won't be getting travel money from Tesco again. While it was a simple process online, I had no choice in demoninations and half of my notes are too large. I know from experience that I will have trouble using these abroad. Reviewed on: 9th August 2022

Would not give my money back

I order travel money on tesco website to be collect at my nearest tesco supermarket, when I arrived to collect, two days later, the money has not been delivered, I was there by the time they inform me that the money would be available. I had to flight that day so I call Tesco travel money costumer services and ask that the operation be cancel and my money be credit back into my credit card. I paid with my credit card. The costumer services representative guarantee that the refund would be done in 10 working days. It’s now, 25 days and my money hasn’t been credit yet. The worst is that I am calling costumer services and they leave me on the line for a very long time and after saying that the money will be credit today. Never has! Twice now, I call, the representative talk with the Supervisor, Jeanette, and promises me that the money will be credit today and NADA! Do not risk, do not work with them, don’t fell into this trap that is Tesco Travel Money. They are the most dishonest and inhuman services out there! Do not buy from them! Be alert! Reviewed on: 10th June 2022

Use at your peril

Ordered £2500 Turkish lira. Received money and the highest denomination was 100 Turkish lira. I have over 400 notes. 100 Turkish lira is worth around £5. Totally unacceptable and when I phoned to ask if they could exchange them for higher value notes I was told I could return to store where they would buy them back at a lesser value so I would be out of pocket or I could return by post and wait for a refund again at a cost to myself. Totally disgusted with Tesco and their customer service. I would never use again, truly shocking experience with diabolical customer care. Reviewed on: 16th May 2022

Lost the money in the post and don't keep you updated

I ordered my money to be delivered and 4 days and 4 phone calls later they still have no idea where it is and don't feel the need to keep me updated. I travel in 3 days and still have no money. Reviewed on: 12th May 2022

Amazing service at Crewe Tesco

Was unsure about how to order my currency for a trip to Costa Rica. The man in the travel money desk was super helpful and ordered my currency and phoned me when it arrived early so I could pick it up when shopping. He also knew about my destination and advised me to take some small US dollars as well as a back up Reviewed on: 17th April 2022

Good for points

Tesco is great if you need travel money as they have generally good rates and you can do your shopping at the same time. Reviewed on: 15th September 2020

Friendly Kind Service

Never had any issues with Tesco Bank, they've always been super helpful. Reviewed on: 8th July 2020

Always friendly

The staff are always friendly and know their stuff, the rates are usually good, better than most and you can purchase online to pick up in store too Reviewed on: 6th January 2019

Tesco Travel Money - Dreadful experience

Appalling service, big mistake made by customer assistant at Tesco Travel Money, Hibel Rd, Macclesfield. I complained to Tesco Travel Money who would not take any responsibility or compensate so I ended up seriously out of pocket. I will not be using Tesco Travel Money or Travelex again ! Reviewed on: 11th September 2018

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