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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.91 (45 reviews)

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1.83

Based on 45 reviews, last reviewed 28th Apr 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

20%

4 star

71%

Latest highest rating:

5

Dependable, trustworthy, and efficient. Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024

Latest lowest rating:

1

Still haven't had a small pot claim processed months... Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks t... Read more Reviewed on: 28th April 2025

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Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

The People's Pension Workplace Pensions reviews (45)

Review of the The People's Pension, Workplace Pensions:

Still haven't had a small pot claim processed months...

Still haven't had a small pot claim processed months after initially trying. The website form didn't work so they sent a paper form which took weeks to arrive, filled in and sent back. 3 weeks later called to chase - given some rubbish about my old employer having given them a finish date in the future. Sent a P45 which is pretty clear evidence that I've finished! Waited another 2 weeks and chased, got the same response back, we have a future finish date for you! Phoned my old employer - we've told them you've finished working here. Multiple emails and phone calls and several months later still no sign of it being processed. There are multiple reviews where customers have been given the same excuse of future finish date. Dismally poor service or deliberately stalling claims?? Reviewed on: 28th April 2025

I live abroad so my initial contact was with the...

I live abroad so my initial contact was with the Web chat advisor who was very helpful . However the claims dept the service was terrible. Lack of acknowledgement, my emails weren't answered for 2/3 weeks, and vague answers. I kept going over the same ground with my info. The whole process took over 5 months Reviewed on: 24th April 2025

The company is total garbage and scams you of your m...

The company is total garbage and scams you of your money. Keep away!!! Reviewed on: 15th September 2024

Dependable, trustworthy, and efficient.

Dependable, trustworthy, and efficient. Reviewed on: 4th September 2024

My experience was pretty much good with the people p...

My experience was pretty much good with the people pension service provider delivery service Reviewed on: 4th September 2024

good customer service

I had a few doubts and they were very easy going and explained me everything Reviewed on: 23rd August 2024

Great company

Easy to access, easy to understand where your money is, how much you have saved and the future projections. Reviewed on: 23rd August 2024

Awful at paying out

I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Reviewed on: 19th July 2024

Awful customer service

They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When they do reply, they just come with more problems than solutions. It never feels like you're actually communicating with a human, but rather, just someone copying/pasting responses. Even simple things like setting up individual payments are incredibly difficult to set up with them. If I can't trust them with simple tasks or to communicate with me when I need help, I can't trust them with my money. Reviewed on: 17th July 2024

Great pension scheme.

Great pension scheme. Would recommend Reviewed on: 23rd May 2024

Nightmare experience.

Nightmare experience. Can’t even get a refund which I was legally entitled to Reviewed on: 15th March 2024

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