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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.94 (48 reviews)

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1.88

Based on 48 reviews, last reviewed 9th Aug 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

21%

4 star

71%

Latest highest rating:

5

People pension is best handled pension for over 60th... People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025

Latest lowest rating:

1

How do they get away with it just try and contact them , just try and gain access to your account , they just give you the run around , I can't access my account , their website d... Read more Reviewed on: 9th August 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

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The People's Pension Workplace Pensions reviews (48)

Avoid this company at all costs!!!

If I was able to do so, I would love to leave a minus review for this company. Earlier this year, I decided to consolidate my nine pensions into one pension. My pension transfer request was sent to this company, electronically, in January 2022 by my favoured pension company, Penfold. As off today, the 24th March 2022, my request has NOT been actioned... In complete contrast, the other eight pension providers, that I had pensions with, have all completed their pension transfers in a timely manner. Given that my The People's Pension fund value is only circa £300, I find this company's customer service frustrating/ disgusting in equal measure. To gap it all, after spending 25 minutes on the phone this morning, in an attempt to speak to the Pension Transfer Department, after being cut off once by the first Customer Service Representative that I spoke to, I am no further forward in having my pension funds transferred... Do yourself a favour if you are looking to set up a personal pension plan, avoid this company at all costs unless you want a lifetime of dealing with a company who does not value your business.... Reviewed on: 24th March 2022

Reply from The People's Pension Hello Paul, thank you for your feedback. We’re very sorry to hear that you’ve had such a negative experience with us. Please contact us at [email protected] so that we can investigate further and a member of our team will be on hand to talk with you. Response date: 19th July 2022

Trying to draw out

Absolutely the worse company I have ever dealt with I opted out due to me being off work sick and having lost my mum and brother in a short period of time as I’m casual I’ve no income so this as I’m 55 would be a great help but no it’s awful trying to get my own money back off them don’t answer emails then if they do bother to answer the phone it’s a call centre who just read what’s infront of them telling me I need to get my employer to confirm date my contributions ended which they have done 4 times keep telling me I need to wait till 22nd which I did last month it’s now wait till 22nd of this month warning to you all DO NOT use this company worst ever Reviewed on: 12th March 2022

Reply from The People's Pension Hi Jane, We’re sorry to hear that you’ve had such a bad experience with us. We’d like to resolve this issue further so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 19th July 2022

Never Answer

Tried calling them, spend up to two hours on hold with no one answering. Definite scam. Reviewed on: 3rd February 2022

Reply from The People's Pension Hi Ernie, Thank you for taking the time to leave a review and give us feedback. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. You can find out more about us here https://thepeoplespension.co.uk/about-us. If you’d like to contact us further, please do so at [email protected] . Response date: 19th July 2022

Looks after your pension

As this is my workplace pension provider, I did not get any choice in what it would be but I am thoroughly impressed with them. They're head and shoulders above some of the others I've had to use. Their website is intuitive and easy to use, the glidepaths are tailored to you and so far they have managed my money extremely well with significant returns for my investments. You're also able to change how your money is invested and other details yourself online without having to phone anyone up or go to a meeting which is always a plus. They do however also offer more hands on support if that's what you're after. Reviewed on: 17th January 2022

Reply from The People's Pension We hugely appreciate you taking the time to give us feedback and leaving such a positive review. Offering the best service, we can, is our top priority and to have it validated by our members is really rewarding. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. Thank you again and we hope you have a lovely day. Response date: 19th July 2022

Impossible to withdraw funds

Despite repeated contact the People's Pension keep saying ' wait 7-10 days'. this is a song they sing and it has no meaning as it has not happened 3 times and they no longer bother to answer emails. I am actually doubting the financial stability of this company now and suspect that they will go into liquidation leaving people high and dry. I wish I could say something positive about them having been enrolled in their scheme but I cannot find anything good. Definitely buyer beware. Reviewed on: 4th December 2021

Did not opt-out

I called two Months ago to opt-out and hopping that money for first month will be brought back, but now they toom money even for second month which they not giving back money neither for both months. Never will use again and will not recommend to others Reviewed on: 27th October 2021

Not a good company to deal with

Good luck with trying to get your pension pot from People’s Pension ! I’ve been trying for 2 weeks just to get it started ! No communication at all ! I’ve sent emails and phone calls and on there website messages ! Nothing at all this morning got a email asking when is best time to phone to resolve the matter! Guess what no phone call I think you need to take legal action to get your pension ! Totally unprofessional !!! Stay clear and if enrolling by your company get out asp ! Reviewed on: 23rd January 2020

TRUST IT

THIS IS THE PERFECT COMPANY FOR YOUR PENSION SAVINGS. EASY AND RELIABLE Reviewed on: 22nd May 2018

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The People's Pension: Workplace Pensions reviews

100% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review The People's Pension: Workplace Pensions now

The People's Pension Workplace Pensions reviews (48)

Avoid this company at all costs!!!

Trying to draw out

Never Answer

Looks after your pension

Impossible to withdraw funds

Did not opt-out

Not a good company to deal with

TRUST IT

Review The People's Pension: Workplace Pensions now

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