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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.92 (49 reviews)

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1.82

Based on 49 reviews, last reviewed 8th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

20%

4 star

72%

Latest highest rating:

5

People pension is best handled pension for over 60th... People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025

Latest lowest rating:

1

Arrogant and uncaring customer service, please train... Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted ou... Read more Reviewed on: 8th October 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

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The People's Pension Workplace Pensions reviews (49)

Great company

Easy to access, easy to understand where your money is, how much you have saved and the future projections. Reviewed on: 23rd August 2024

Awful at paying out

I turned 55 in April.Applied for my small pot pension to pay for my wife to have foot surgery to alleviate her pain.I provided every document that was requested.Delays followed.Finally I was messaged to contact an 0300 telephone number.Except it doesn't work from Ireland.The UK open university 0300 does ,so clearly it's people's partnership have the problem.Thanfully my sister works in the industry and she found 01293 586666.I called and spoke to reception.She tried to transfer me to the small pots team ,before coming back and saying thry would not speak to me but wanted me to answer questions such as ,am I really me ,and was I taking my smallpot of my own free will.Bu****"it basically. They then waited twenty more working days and paid out with no further communication.No email or nothing.I can no longer get onto the portal either.I was paid out about 5 percent less than my illustration when I first requested my smallpot 3 months earlier.So I've seen the typical people's partnership response asking people to email them on this website.So my response is you have my details ,why don't you email me and I will take twenty working days to reply to you.Robert Cave Date of experience: 18 July 2024 Reviewed on: 19th July 2024

Awful customer service

They are a nightmare to deal with. If you ever need help with anything, they usually take at least a week to even reply. When they do reply, they just come with more problems than solutions. It never feels like you're actually communicating with a human, but rather, just someone copying/pasting responses. Even simple things like setting up individual payments are incredibly difficult to set up with them. If I can't trust them with simple tasks or to communicate with me when I need help, I can't trust them with my money. Reviewed on: 17th July 2024

Great pension scheme.

Great pension scheme. Would recommend Reviewed on: 23rd May 2024

Nightmare experience.

Nightmare experience. Can’t even get a refund which I was legally entitled to Reviewed on: 15th March 2024

I have opted out from my pension in October trying t...

I have opted out from my pension in October trying to get my money is a total nightmare phone every day ridiculous way they use excuses still nothing Reviewed on: 3rd March 2024

Utter rubbish customer service. AVOID.

Paying your money in, no problem. But getting your money back, it's utter, utter rubbish customer service. Having been told my cash download would take 'up to 20 working days' to process, and given a completion date, it wasn't. On complaining in a call, I was told bluntly that 'other customers were in the queue before me', so I had to be patient. Despite reminding them I was actually a customer, and this was MY money, they had no mechanism in place to discuss and escalate the issue, unless I started an 'official' complaint with the company which they would then respond to 'within another 3 days'. Dinosaur companies like this should have been forced out of business ages ago. Reviewed on: 27th February 2024

The worst company I've ever dealt with

The worst company I've dealt with in 61 years of life. I've been treat in an appalling manner. There has been no customer care. Excuse after excuse about why my small pot hasn't been paid. Issues with the web site. Issues with my paperwork, issues with my photos, issues with my bank statement, problems with missing information. I was asked to send a hard copy of my bank statement. Which I did. I said, to clarify. Is this everything you need? They replied yes. That's it. I got a letter this morning asking me for more information. Why was this not pointed out when I asked? Because they want to hold onto your money as long as possible. It's an absolute scam. Even when you leave a review of the company. And write to their special help line. There is still no help forthcoming. I don't know how older less savvy technophobes cope. Because I'm really struggling with it. This has been going on since October Reviewed on: 4th February 2024

Fobbed off with ridiculous excuses.

Fobbed off with ridiculous excuses. They have our money, and all the paperwork needed. Still no payout Reviewed on: 18th January 2024

ThecompanyisaJOKE

I am dissusted with these cowboys. They seem to thinkthatitsOkto hang to your money. Please don't let them take you for a ride Reviewed on: 15th November 2023

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The People's Pension: Workplace Pensions reviews

100% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review The People's Pension: Workplace Pensions now

The People's Pension Workplace Pensions reviews (49)

Great company

Awful at paying out

Awful customer service

Great pension scheme.

Nightmare experience.

I have opted out from my pension in October trying t...

Utter rubbish customer service. AVOID.

The worst company I've ever dealt with

Fobbed off with ridiculous excuses.

ThecompanyisaJOKE

Review The People's Pension: Workplace Pensions now

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