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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 2.18 (52 reviews)

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2.18

Based on 52 reviews, last reviewed 18th Apr 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

23%

67%

Latest highest rating:

5

transparency about product Quick despatch, transparency about product , nice staff help with different tools . Reviewed on: 18th April 2026

Latest lowest rating:

1

Arrogant and uncaring customer service, please train... Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted ou... Read more Reviewed on: 8th October 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

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The People's Pension Workplace Pensions reviews (52)

The worst company I've ever dealt with

The worst company I've dealt with in 61 years of life. I've been treat in an appalling manner. There has been no customer care. Excuse after excuse about why my small pot hasn't been paid. Issues with the web site. Issues with my paperwork, issues with my photos, issues with my bank statement, problems with missing information. I was asked to send a hard copy of my bank statement. Which I did. I said, to clarify. Is this everything you need? They replied yes. That's it. I got a letter this morning asking me for more information. Why was this not pointed out when I asked? Because they want to hold onto your money as long as possible. It's an absolute scam. Even when you leave a review of the company. And write to their special help line. There is still no help forthcoming. I don't know how older less savvy technophobes cope. Because I'm really struggling with it. This has been going on since October Reviewed on: 4th February 2024

Fobbed off with ridiculous excuses.

Fobbed off with ridiculous excuses. They have our money, and all the paperwork needed. Still no payout Reviewed on: 18th January 2024

ThecompanyisaJOKE

I am dissusted with these cowboys. They seem to thinkthatitsOkto hang to your money. Please don't let them take you for a ride Reviewed on: 15th November 2023

Pre retirement pension fund down fall

Hi - My pension, with the people partnership continues to loose money, down 3.3% since Christmas 20233 and that's in the pre-retirement fund and it continues to fall. My aim was to draw this fund down until I'm 67 (62 now) but I'm going to have to work a little to bridge the gap now. You tell me that I can pick my own funds, I'm not the financial expert, you are supposed to undertake that role, not me. Poor financial management for those in pre retirement appears to be the case, it’s not good enough. December 2022 £112,342.75 to 27 October 23 £108,669, down to 96.73% of its value How is this helping those in retirement drawing down income annually? Reviewed on: 27th October 2023

Appalling

My partner was opted in by his new workplace, 3 months later and he's still waiting for ANY paperwork with a member number so he can opt out. We've contacted them numerous times to be fobbed off in every reply, they have all his details and the money is being taken from his wages, but they still won't give him his number. Without the member number he can't do anything to opt out, they just give excuses as to why he's not had the information through (blaming his employer even though it's been months and they've got all the relevant info from them). Absolutely awful, avoid like the plague. Reviewed on: 1st August 2023

Terrible.

If I could give them a minus figure I would. I attempted to take a lump sum from my pot and they paid it into someone else’s account. Reviewed on: 26th June 2023

Reply from The People's Pension Hello Graham, You gave us a 1-star rating but didn’t provide further details about your experience with us. We’d like to better understand this issue. Please contact us at [email protected] with your personal details so that we can assist you ASAP. Thank you. Response date: 17th July 2023

Awful performance

Just had my statement for the last year put in 5000 pounds these people are supposed to look after it and invest wisely but the have managed to lose the lot and more same as last year and charged me nearly a grand for the pleasure may as well shove it in the mattress as trust these clowns Reviewed on: 9th June 2023

Reply from The People's Pension Hi Steve, We’re sorry to hear that the value of your pension has fallen. We invest your money in a variety of things so it has a chance to grow over time, but like any other investment, this isn’t entirely risk-free. Over the short term, the value of your pension can go down as well as up. Over the long term, our investment professionals aim to grow your pot of money so it’s worth more than what you put in by the time you retire. Most of our members are automatically invested in our default fund when they join us. As members get closer to retirement it switches from riskier investments into less risky ones with the intention of reducing sudden drops in the value of their savings and protecting their hard-earned cash. If you’re invested in our default fund and are unhappy with its performance, you can choose one of our other funds. You can find out more about your investment options here. The People’s Pension, provided by People’s Partnership Response date: 17th July 2023

Hopeless.

Consistently giving back no returns . Reviewed on: 7th June 2023

Reply from The People's Pension Hi Kitttee, We regret to hear about your negative experience with us. We’d like to gain a better understanding of your comments so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 8th June 2023

Withdrawal

On the 6 April I requested to withdraw part of my drawdown pension it took until the 19 April for them to decide they required proof of id which I emailed them immediately and to date 27 April I have not heard anything which I think is disgusting Reviewed on: 27th April 2023

Reply from The People's Pension Hi Gordon, We’re sorry to hear that you’ve had such a bad experience with us. We’d like to resolve this issue ASAP so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Thank you. Response date: 28th April 2023

AVOID THIS PROVIDER

I am compelled to give this company a one-star rating, although I wish there was an option to rate them even lower. Their dishonesty knows no bounds - they have no qualms about inventing new procedures or fabricating false information just to move your funds to another provider. Despite my year-long efforts to transfer my funds, I have not made any progress. However, now that I have some free time on my hands, I am determined to lodge a formal complaint against them. Reviewed on: 11th April 2023

Reply from The People's Pension Hi there, Thank you for taking the time to leave a review and give us feedback. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. We’d like to gain a better understanding of your comments so please email us at [email protected] so that we can resolve this for you. Response date: 12th April 2023

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The People's Pension: Workplace Pensions reviews

200% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review The People's Pension: Workplace Pensions now

The People's Pension Workplace Pensions reviews (52)

The worst company I've ever dealt with

Fobbed off with ridiculous excuses.

ThecompanyisaJOKE

Pre retirement pension fund down fall

Appalling

Terrible.

Awful performance

Hopeless.

Withdrawal

AVOID THIS PROVIDER

Review The People's Pension: Workplace Pensions now

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