The worst company I've dealt with in 61 years of life. I've been treat in an appalling manner. There has been no customer care. Excuse after excuse about why my small pot hasn't been paid. Issues with the web site. Issues with my paperwork, issues with my photos, issues with my bank statement, problems with missing information. I was asked to send a hard copy of my bank statement. Which I did. I said, to clarify. Is this everything you need? They replied yes. That's it. I got a letter this morning asking me for more information. Why was this not pointed out when I asked? Because they want to hold onto your money as long as possible. It's an absolute scam. Even when you leave a review of the company. And write to their special help line. There is still no help forthcoming. I don't know how older less savvy technophobes cope. Because I'm really struggling with it. This has been going on since October
Reviewed on: 4th February 2024
