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The People's Pension: Workplace Pensions reviews

Name: Workplace Pensions
Rating: 1.92 (49 reviews)

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1.82

Based on 49 reviews, last reviewed 8th Oct 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

20%

4 star

72%

Latest highest rating:

5

People pension is best handled pension for over 60th... People pension is best handled pension for over 60th and 70th Reviewed on: 12th June 2025

Latest lowest rating:

1

Arrogant and uncaring customer service, please train... Arrogant and uncaring customer service, please train your staff with the knowledge they need to provide customers with the help they need . I opted ou... Read more Reviewed on: 8th October 2025

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About this product

Read or write The People’s Pension workplace pensions reviews from the Smart Money People community. if you're considering using The People’s Pension, read our reviews from people like you to decide whether it's the best product for you. Our reviews come from people who have used the product, so can offer some great insight as to whether it's good or bad. Been a The People’s Pension workplace pensions customer in the past? Write a review today and help others!

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The People's Pension Workplace Pensions reviews (49)

Best company ever

Professional , customer service. Recommend others as well Reviewed on: 18th February 2023

Reply from The People's Pension Hi Shams, Thank you so much for your kind review, we really appreciate it. Do get in touch if you have any further questions. Response date: 12th April 2023

Still waiting

I have filled in numerous forms as requested by them. I retired in November requested my pension pot before I retired and its now mid February still waiting and no contact from them for weeks. My other private pension has paid out, not quickly but its in my bank. I find proples pension are unresponsive, in no hurry to pay out what you and your employer have paid in. Would not recommend. Reviewed on: 17th February 2023

Poor Communication

I requested a withdrawal over three weeks ago. They emailed a question which I replied to and asked questions of my own. It took a further week before a reply. They now want all sorts of ID documents which they could have requested on my application. Very poor service and no consistency with point of contact. Reviewed on: 14th February 2023

Reply from The People's Pension Hi Mike, We’re very sorry you had such a negative experience with us. We’re required to perform a whole spectrum of controls and checks before claims can be completed. We are obliged to do so and our regulator demands it, and it’s the right thing to do. Regulators and providers alike exercise a very high level of caution when dealing with the claim of pensions. The process cannot be rushed and we must ensure that everything is present and correct. We must have, for example, all the completed paperwork and documentation that’s been asked for. This protects you, and us, from financial fraud. We urge you to contact us at [email protected] and a member of our team will be on hand to talk with you Response date: 27th February 2023

B&CE The Peoples Pension Warning stay clear of these cowboys

Warning do not, I repeat do not have anything to do with this company, they will not pay out your pension They will make you jump through hoops and make every excuse not to pay your money. Transfer your money to another reputable pension provider ASAP. look at all the negative reviews not just on here also google. Reviewed on: 11th November 2022

Reply from The People's Pension We regret to hear about your negative experience with us. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. We’d like to gain a better understanding of your comments so please email us at [email protected] to discuss further and we’ll do our best to address the issues you’ve faced. Response date: 11th November 2022

Take your money is mission impossible.

I am waiting 4 weeks and still didn't get money. Afer 4 weeks and my calls they sent email to proof my bank and address. I have sent bank statement and after a few days again email to proof address which was already on statement. After any email contact they have 7 to 10 working days to respond which is to me just make time to process claim. I am very dissepointed. Reviewed on: 25th October 2022

Reply from The People's Pension Hello Iwona, Thank you for your feedback. We’re very sorry to hear that you’ve had such a negative experience with us. We’ve taken on board your helpful comments. In the meantime, if you’d like to discuss further please email us at [email protected] and a member of our team will be on hand to talk with you. Response date: 11th November 2022

DO NOT INVEST

You will have great difficulty getting your money out terrible service no communication unless you go through a formal complaints route..internal admin errors galore and they will delay payment accordingly..not that they can sort out their own mistakes its a farce Reviewed on: 16th August 2022

Reply from The People's Pension Hi TJL, Your feedback will be passed on to our management team. In the meantime, I’d like to apologise for the negative experience you’ve had with us and urge you to contact us at [email protected] so that we can investigate further. Response date: 6th September 2022

rubbish company

trying to get YOUR money out is like braking into the bank of England, don't expect any fast pay outs it just ain't happening this needs reporting to the FCA or who ever deals with this Reviewed on: 15th July 2022

Reply from The People's Pension Hi Alan, Thank you for your feedback. We’d like to gain a better understanding of your comments so please email us at [email protected] so that we can resolve this for you. Response date: 19th July 2022

People Pension (B&CE)

Absolutely atrocious service waited six weeks for payment no further forward. During these six weeks markets dropped 2% -dont use Peoples Pension Reviewed on: 5th July 2022

Reply from The People's Pension Hi John, Thank you for taking the time to leave a review and give us feedback. We’re very sorry to hear that you’ve had such a negative experience with us. If you’d like to contact us further, please do so at [email protected]. Response date: 19th July 2022

Problems withdrawing money

Don’t be in a hurry to withdraw YOUR money as this company are a nightmare First of all they told me my employer had to finish paying contributions ( which is strange as I thought I could withdraw MY money at any time ? Then they told me I wasn’t the account holder despite giving them my account ref policy number to which you need username password and memorable word to access Still waiting for MY money Reviewed on: 1st July 2022

Reply from The People's Pension Hello Paul, Thank you for taking the time to leave a review and give us feedback. The People’s Pension is an authorised master trust. It’s recognised and approved by The Pensions Regulator and robustly run and governed with members’ best interests at heart, by independent trustees. We’d like to gain a better understanding of your comments so please email us at [email protected] so that we can resolve this for you. Response date: 19th July 2022

Impossible to withdraw funds

After 6 months of trying to withdraw a small amount from a pension pot I have had to resort to approaching the FCA to complain about the disgraceful service. Repeated requests for information, birth certificates , blank cheques . They should be struck off. Reviewed on: 11th April 2022

Reply from The People's Pension We appreciate you taking the time to leave a review and give us feedback. We’re very sorry to hear that you’ve had such a negative experience with us. We’ll use your comments to help us improve our service. Response date: 19th July 2022

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The People's Pension: Workplace Pensions reviews

100% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review The People's Pension: Workplace Pensions now

The People's Pension Workplace Pensions reviews (49)

Best company ever

Still waiting

Poor Communication

B&CE The Peoples Pension Warning stay clear of these cowboys

Take your money is mission impossible.

DO NOT INVEST

rubbish company

People Pension (B&CE)

Problems withdrawing money

Impossible to withdraw funds

Review The People's Pension: Workplace Pensions now

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