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Mike Stockley

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Review of the The People's Pension, Workplace Pensions:

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Poor Communication

I requested a withdrawal over three weeks ago. They emailed a question which I replied to and asked questions of my own. It took a further week before a reply. They now want all sorts of ID documents which they could have requested on my application. Very poor service and no consistency with point of contact. Reviewed on: 14th February 2023

Reply from The People's Pension Hi Mike, We’re very sorry you had such a negative experience with us. We’re required to perform a whole spectrum of controls and checks before claims can be completed. We are obliged to do so and our regulator demands it, and it’s the right thing to do. Regulators and providers alike exercise a very high level of caution when dealing with the claim of pensions. The process cannot be rushed and we must ensure that everything is present and correct. We must have, for example, all the completed paperwork and documentation that’s been asked for. This protects you, and us, from financial fraud. We urge you to contact us at [email protected] and a member of our team will be on hand to talk with you Response date: 27th February 2023

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