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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5683 reviews)

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4.69

Based on 5,683 reviews, last reviewed 27th Mar 2025

300% increase in 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

support is excellent especially for the small company Whenever there were issues, support did not make me feel like an irritation like at previous banks Reviewed on: 7th March 2025

Latest lowest rating:

1

Account frozen and no ability to unfreeze It's payday for our employees and we can't access our bank. Tide froze it with no notice 'for safety and security'. Won't release access under any cir... Read more Reviewed on: 27th March 2025

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to d...

Tide Business Banking reviews (5683)

Review of the Tide, Business Banking:

Intuitive, easy to use banking app

The Tide app is intuitive, easy to use and has all the features that I need from a business bank account. Reviewed on: 17th March 2023

Stay away from this company

If your looking for a company that are there if you need support don’t use Tidy average response time about 16 hours, there telephone support is more like an answering service can’t help at all. I’ve had countless problems and even after all of that I thought it would be ok so I ordered a card machine which ups failed to deliver and expected me to collect it from the depot as they had no drivers. Once I had the card machine went through the motions of setting it up it failed to ... Reviewed on: 13th September 2024

Ridiculously slow and bad service.

Ridiculously slow and bad service. Holds the money for no reason and do not allow them to be transferred. Even with a pro-plan, the customer rep (Rimas Ayddim) is EXTREMELY slow to respond and offers no help. In the time taken to get a response from them, I have been able to write a 1-star review across all platforms and still doest not hear from them. Reviewed on: 10th September 2024

I'm paying for the Tide plus service, which is suppo...

I'm paying for the Tide plus service, which is supposed to give telephone based support. What actually happens is that you ring and someone takes a message that gets answered by email on the app at some point in the future. They can never deal with the queery on the phone. very poor service. Reviewed on: 12th August 2024

Terrible support service

I don’t recommend wasting your time on this—the worst support service I’ve ever encountered. In one week of active correspondence and 10 long emails, I couldn’t get Patrick W* from the onboarding team to tell me what documents were needed to complete the process. I’m serious, this would be funny if it weren’t so sad. Imagine a support team that responds without reading your previous messages, ignoring direct answers to your direct questions. It feels like you’re being trolled ... Reviewed on: 14th July 2024

Tried accessing my bank app to try and get my pin re...

Tried accessing my bank app to try and get my pin reminder and yet again the bank messes up and kicks me out of the app and have to re-register yet again. Requested 3 calls backs already today and funnily enough nobody will call back. No matter what you try, they will do things in their own time regardless of them being at fault for this. Genuinely, avoid this bank as communication is so poor from this company and the willingness to actively help is non-existent. Even now, 2 hou... Reviewed on: 12th July 2024

Unreliable Service from Tide Business BankI strongl

Unreliable Service from Tide Business Bank I strongly advise against relying on Tide Business Bank: Our business account was inexplicably put on hold at a critical time when we needed to pay salaries and receive payments. Despite our urgent attempts to contact their support team through calls and messages over three days, we received no response. The stress and frustration of not being able to fulfill financial obligations were overwhelming. Eventually, we discovered that the ... Reviewed on: 25th June 2024

Communication needs improvement.

Communication needs improvement. Reviewed on: 5th June 2024

Very good

At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Tide have deactivated my account

Tide have deactivated my account without reason or warning, with hundreds of thousands of pounds in it. I've had to get a lawyer involved (at an additional cost). Stay away from Tide unless you want to lose all your money. Reviewed on: 7th May 2024

THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT F...

THIS IS THE SECOND TIME TIDE HAS CLOSED MY ACCOUNT FOR ABSOLUTLY NOTHING, I HAVE SUPPLIERS THAT NEED PAYING AND ALSO STAFF WAGES. THIS IS CRITICAL WHEN BUISNESS BANKING, this company does not understand that they are no help in the chats and even less help oink email or phone. one day internet banking will be sufficient however at this point in time I regret my decision to use tide all together, my advice for people that are going to give tide a go, just don't do your research m... Reviewed on: 4th April 2024

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