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Review of the Tide, Business Banking:

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Stay away from this company

If your looking for a company that are there if you need support don’t use Tidy average response time about 16 hours, there telephone support is more like an answering service can’t help at all. I’ve had countless problems and even after all of that I thought it would be ok so I ordered a card machine which ups failed to deliver and expected me to collect it from the depot as they had no drivers. Once I had the card machine went through the motions of setting it up it failed to set up and is now stuck on a setup page, 36hours later still no further forward and it’s now costing my company sales as I am unable to take card payments. All I get from support is I have escalated it to the tech team you will just have to wait. No idea of time scale or any idea what they are actually doing. Seriously horrific service and no regard for me or my business. Reviewed on: 13th September 2024

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