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Stanislav L

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Review of the Tide, Business Banking:

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Terrible support service

I don’t recommend wasting your time on this—the worst support service I’ve ever encountered. In one week of active correspondence and 10 long emails, I couldn’t get Patrick W* from the onboarding team to tell me what documents were needed to complete the process. I’m serious, this would be funny if it weren’t so sad. Imagine a support team that responds without reading your previous messages, ignoring direct answers to your direct questions. It feels like you’re being trolled or talking to a wall. I’ve collected a series of memes to capture this experience, like: “We must understand that you are conducting a commercial activity, so please provide us with a certificate of sale of the apartment.” (But I didn’t sell the apartment! I clearly stated this in previous correspondence and have already provided all the necessary explanations and documents for my business activity, my business is not related to the sale of apartments and I have already provided documents and given detailed explanations about the origin of funds for my SaaS startup.) My direct and repeated requests to switch to another “specialist” were ignored. Think carefully and read reviews (especially bad ones, as they are usually honest) before trusting someone with your hard-earned money. Listen to your intuition. Otherwise, at best, you will waste a week of nerves and give your documents into the hands of unknown people, which do not inspire confidence at all. Reviewed on: 14th July 2024

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