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Tide: Business Banking reviews

Name: Business Banking
Rating: 4.8 (5675 reviews)

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4.77

Based on 5,675 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Very good At the moment no problem, not expensive for fees Reviewed on: 28th May 2024

Latest lowest rating:

1

5 years of unhappiness I am with Tide Bank since 2019. I am a Tide Plus member. The journey has not been that good so far. The debit card issued was not accepted by many mer... Read more Reviewed on: 22nd November 2024

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About this product

Want to read Tide Business Banking reviews from small business owners like you? Read them here on Smart Money People, where our community of reviewers share their experiences on things like charges on the account, availability of capital and customer service, and anything else to do with this innovative business banking account. Already used Tide's business banking account? Please post a quick review yourself, and help out other small business owners who are looking to decide if this is the right solution for their needs!

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Tide Business Banking reviews (5675)

Always cater for upcoming businesses like mine.

The system and method of interaction with customer in helping them is superb and smarter. Reviewed on: 11th April 2023

Easy Banking with Tide

From setting up the account to management, it could not be easier. Great customer service and everything is slick and transparent. Recommend to friends and family. Reviewed on: 11th April 2023

Yesmeen was fantastic

She is very nice and help led me set up my account Reviewed on: 11th April 2023

Easy, breezy, business!

Tide is honestly an amazing bank for my business. Easy sign up hassle free chat boxes when you need to speak to a human and overall a great app and business resources to help you. Start up business owners this is your sign! Reviewed on: 11th April 2023

Anwal was very helpful..he tell everything about tide business account and helped me creating business account

Anwal was very helpful..he tell everything about tide business account and helped me creating business account Reviewed on: 11th April 2023

Yesmeen is very good

She helped me setup my veey 1st business account quickly Reviewed on: 11th April 2023

Really like the app

Tide has got an amazing app , It’s really good and user friendly and thanks to Sony for introducing to me .. great work Sony . Reviewed on: 11th April 2023

Yesmeen was excellent

Fast abd easy to setup my business account Reviewed on: 11th April 2023

Good, but with limitations

Good points: - Perfect solution for Sole Traders - Incredibly smooth account step-up and onboarding process - A great all-in-one stop from those setting up a new business inc. a discounted London business address through Hoxton Mix Easy invoicing process (although the template email needs improvement) - App is easy-to-use, with pleasant visual design - Frequent improvements and new features show that Tide care about Pain points: - Customer service chat response times can be veeeery slow. Personally, I don’t think access to basic service levels should be hidden behind a paywall. Monetisation strategies are a real challenge for new challengers to the market, but this is very short-sighted. Frustrated customers don’t become brand advocates! - If their app isn't working, there is literally no way of getting contact, even in an emergency! I resorted to messaging a member of Tide staff via LinkedIn (they were really helpful though) - Because Tide is not a UK registered bank, you cannot make Directors Pension contributions into a SIPP by card payment. For some SIPP providers, this is the only payment option. Thankfully, certain SIPP providers (such as Hargreaves Landsdown) allow you to make contributions by bank transfer from within the Tide app, but you have to make the request by email. When I asked Tide for information, they told me flatly that I was wrong! This was because they didn't understand the difference between Directors Pension Contributions, into a SIPP, Personal contributions into a SIPP and Workplace Pension Contributions. I had to work all of this out for myself. As specialists in Business Banking, they really need to brush up on this knowledge as it has massive tax implications for Ltd company directors, and customers may be misinformed if they don’t hire an accountant. Neutral - For Ltd companies, the categorization of transactions/expenses isn’t specific enough. Even as a sole Director with no employees, I still have to use 3rd party accountancy software to correctly work out my profit etc. The full list of categories in Intuit Quickbooks (full version, not the light ‘self-employed’ version) is a good reference point. Result: I'm sticking with Tide for now, as I like to champion an underdog. It's still a very new company. Fingers crossed they become a UK Registered bank soon, and I hope my feedback helps them to improve. Reviewed on: 11th April 2023

Fantastic

Tide is very helpful and useful, easy to manage now. I can recommend it to my relatives. Reviewed on: 11th April 2023

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