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TSB: Classic Account reviews

Name: Classic Account
Rating: 3.74 (196 reviews)

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3.62

Based on 196 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

48%

20%

10%

19%

Latest highest rating:

4

£10 cashback a month for 20 transactions I was recently offered £10 cashback a month for 3 months for doing 20 debit card transactions each month which is a good offer. Reviewed on: 23rd November 2024

Latest lowest rating:

1

Absolutely terrible! Absolutely terrible! Been unable to access my account for nearly 3 days! Rang every day to be told to ring back systems down and now been sent a code ... Read more Reviewed on: 29th September 2024

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About this product

The TSB Classic Account is no longer on sale. View reviews for other TSB current accounts on Smart Money People.

TSB Classic Account reviews (196)

Review of the TSB, Classic Account:

Issues Setting up, but fine there after

Set up the account and the app broke so had to go in branch. They didn't know the details of the service so I had to explain it to them, and it was only after checking with the manager that they realised I was correct. Pro tip - don't talk down about customers when in earshot. After that experience I wasn't hopeful but the app has been easy to use and no issues following Reviewed on: 4th April 2023

Good

It is a really good bank .the staff are so friendly,it's like visiting your family. Reviewed on: 16th April 2021

Top TSB

Opened my account easily and stress free, thank you. Very efficient and quick, easy to understand and so easy to bank with, finally a bank that dies what it promises Reviewed on: 15th April 2021

Very bad online facilities.

They used to be excellent online bankers, but now I can't get anything useful from them online. Contacting them is all but impossible. I am very disappointed and feel I have to switch after almost 20 years. Reviewed on: 14th April 2021

Not trust worthy

Every now and then they block my account for weird reasons. Don’t have this problem with other banks. Reviewed on: 13th April 2021

Easy, quick, expensive

Interest rate offered could be a lot lower as I’ve been a long term customer Reviewed on: 7th April 2021

The TSB, NOT a bank to bank with.

I have been with the TSB since I was little, some 50 years or so ago. I grew up with the TSB in savings and rewards. Since floatation back on the market place, they have been terrible. They don't listen to their own customers that bank with them. This year they are closing 164 branches this year, with more to come. Most closures are in the rural areas, older people are now stuck with no bank in their own towns. Disgusting. Reviewed on: 30th March 2021

Terrible Service

Each time I have used the TSB when dealing with my Mum's account it has never been straightforward. It is excruciatingly painful. I haven't left a review until today about their service (but my bother who has had an account with them for over 40 years has complained at least 3 times because of the poor service ) but I have spent the best part of an hour trying to find out why a SO has been cancelled (which looks like it was from TSB end) without success. I tried phoning 5 times; each time because staff advised me to do this because something wrong with accessing the account. To say I am frustrated and resentful about my time been wasted is an understatement. I don't personally have an account with this bank and I never will. They really are appalling. Reviewed on: 14th March 2021

Really helpful

Small bank but staff are so nice and helpful Reviewed on: 17th February 2021

Great bank

Great bank. Good range of online services. Branch staff and telephone staff are quick and easy efficient. Reviewed on: 17th February 2021

Nothing works & customer services don't care

App - doesn't work. Internet banking online - doesn't work. Every single time I contact customer services get the same reply: ' Oh well, do you really need to access your account? If so, maybe try tomorrow?' Reviewed on: 23rd January 2021

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