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Ulster Bank: Standard Current Account reviews

Name: Standard Current Account
Rating: 3.82 (33 reviews)

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3.44

Based on 33 reviews, last reviewed 9th Sep 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

55%

18%

21%

Latest highest rating:

5

Easy to use I’ve enjoyed using the round up feature and I’ve found the updates on the app very easy to use Reviewed on: 14th June 2023

Latest lowest rating:

1

Useless! Aside from their good interest rates, avoid this bank unless you want to deal with people you can't get through to via telephone or chat, are not help... Read more Reviewed on: 14th November 2023

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About this product

Ulster Bank Standard Current Account reviews come from people like you! With so many different current accounts now available, you can read these honest Ulster Bank Standard Current Account reviews to find out what life as a Ulster Bank customer is really like. And remember, if you are a Ulster Bank customer, you can write a short review here to help other potential customers. Smart Money People is the UK's leading financial services review site and dedicated to being an independent and honest source of Ulster Bank Standard Current Account reviews. Together, we can make financial services work better for everyone.

Ulster Bank Standard Current Account reviews (33)

Review of the Ulster Bank, Standard Current Account:

Available but not suited for Great Britain

Despite being the same bank as Natwest/RBS, their account opening forms were decades behind, very ugly and clunky. One with them the app and linked saving accounts were great. In time there was better options elsewhere so I decided to close my account. But I had opened the account from England. Natwest have limited powers over the account in branch. Over the phone I tried closing it, only to be told; could I go to Ireland to close the account... Eventually we closed the account via a handwritten letter to branch as advised by Natwest. Same as opening, it was clunky, but is a viable option for savers to get more than one reg saver. Reviewed on: 9th September 2024

Useless!

Aside from their good interest rates, avoid this bank unless you want to deal with people you can't get through to via telephone or chat, are not helpful or knowledgeable and you don't want to be able to access or transfer any money. Worst customer service experience - ever! Reviewed on: 14th November 2023

Easy to use

I’ve enjoyed using the round up feature and I’ve found the updates on the app very easy to use Reviewed on: 14th June 2023

Horrendous bank

I have recently opened a current account and started an account switch but only had a customer number, debit card and activation code so I called them to find out how to set up online banking. 3 hours later after speaking to 8 different people, being cut off 3 times and lodging a complaint I still cannot access online banking. The staff don't care, the system to set up a pin number does not work and after being cut off now 3 times I'm at my wits end and wish I'd never bothered joint them. I've lodged a complaint and will be contacting FSCS next Reviewed on: 14th June 2023

Reliable!

A great app, quick to use and very reliable Reviewed on: 6th April 2023

Great bank

Bern banking with this bank for over 20 years and have never had a problem Reviewed on: 22nd February 2023

Good App Experience

Ulster bank app has improved a lot over the last year and continues to do so. Glad to see it keeping up with other online and app banks. Reviewed on: 20th February 2023

Ulster in India

Ulster in India 10 weeks waiting to close an account, not closed yet, after the usual frustration they tell me that they have farmed out this simple process to a guy in India, so be patient as the Indian company may have further subcontracted this simple process of closing my account, as of now my deposit is nowhere to be seen and I am at a loss, do not trust Ulster. Reviewed on: 2nd August 2022

DO NOT JOIN

DO NOT JOIN DO NOT JOIN! Sent an international transfer of £2000.00 and they have froze my payment requesting more information. I provided this information over 30 days ago and they still have not released the funds. Customer service is useless, and this is what happens when you underpay your staff. No one from the international team will talk with me, I just have to accept that my hard earned money has been kept and there is nothing I can do about it. Reviewed on: 4th April 2022

Excellent customer service

They always have a solution to any problems . They are easy to contact which is great when you need help Reviewed on: 9th March 2022

If you are a business Customer, Run in the opposite direction

Have had the worst experience ever! Been trying for 4 months to submit papers regarding their Business Review which must be done online. They are completely useless when you try to phone them. I have been waiting for an urgent call back for 4 days! No one wants to speak to you but they are happy to take your money! and into the bargain, they have the audacity to claim its because they are stopping money laundering..... All they will advise is to look at the Frequently Asked Questions to get the answer we need to complete the process. The FAQs don't cover our query! We could complain till we are blue in the face but they won't do anything. They probably don't even read these reviews! Customer Service is appalling, raising a complaint is pointless. The only way to get them to listen is to vote with your feet. Don't even consider using this bank... run as fast as you can in the opposite direction. I challenge Ulster Bank to reply to this review! Reviewed on: 6th March 2022

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