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United Trust Bank: Personal Savings reviews

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4.90
Based on 949 reviews, last reviewed 16th Apr 2025
82200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
91%
See only 4 star reviews
9%
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2 star
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0%
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0%

Latest highest rating:

5

Great customer care over the phone but the online ba... Great customer care over the phone but the online banking is rather weak and not reliable,hence we stick with the phone service. Reviewed on: 16th April 2025
JV 's avatar
JV

Latest lowest rating:

1

Straight forward and excellent service. Straight forward and excellent service. Interest rates very competitive. Reviewed on: 12th February 2024
Julian Taylor's avatar
Julian Taylor
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About this product

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United Trust Bank Personal Savings reviews (949)

Review of the United Trust Bank, Personal Savings:

Telephone customer service

5
I have both savings and isa products. I’m nervous opening accounts online and making initial lodgements but I was able to phone receiving pleasant and helpful assistance. They also followed this up with informing me on receiving my initial lodgements. Reviewed on: 2nd April 2025
Mrs V's avatar
Mrs V

Setting Setting up of my ISA Bond was very easy and...

5
Setting Setting up of my ISA Bond was very easy and the rate is great and competitive Reviewed on: 16th April 2025
LESLEY J T's avatar
LESLEY J T

Thumps Up!!!

5
Always good communication. Website easy to use which is important to us. competitive saving choices. Reviewed on: 16th April 2025
P M B Cole's avatar
P M B Cole

Had accounts with UTB for s few years now.

5
Had accounts with UTB for s few years now and have always found their rates very competitive. Additionally, whenever I have had cause to contact them via telephone or mai, they have always provided exceptional service. Reviewed on: 16th April 2025
JayJay's avatar
JayJay

Excellent customer service, isa explained so I coul...

5
Excellent customer service, isa explained so I could understand things. Reviewed on: 16th April 2025
Robert 's avatar
Robert

Savings account

5
Opened over the internet no problems Reviewed on: 16th April 2025
Michael E's avatar
Michael E

UTB offer the best savings rates and great customer...

5
UTB offer the best savings rates and great customer service.. Always quick reply and assurance to any enquiry. Highly recommended ! Reviewed on: 16th April 2025
Ed C's avatar
Ed C

Savings account

5
We have invested my wife and i quite a few times in fact i have a savings account at the moment and have always found UTB to easy to set up and also easy to speak to if the need arises Reviewed on: 16th April 2025
mr s clarke's avatar
mr s clarke

Customer Service

5
My contact with them and their customer service has always been trouble-free, prompt and informative. Reviewed on: 16th April 2025
David Reynolds's avatar
David Reynolds

Good customer service and interest rates

4
Good customer service and interest rates Reviewed on: 16th April 2025
sandra ramshaw's avatar
sandra ramshaw

very user-friendly website, easy to scroll through f...

5
very user-friendly website, easy to scroll through for different services available Reviewed on: 16th April 2025
Esther's avatar
Esther

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