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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.28 (110 reviews)

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2.96

Based on 110 reviews, last reviewed 31st Jan 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

54%

3 star

41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024

Latest lowest rating:

1

Took almost £500 out of an 82 year olds account with... Took almost £500 out of an 82 year olds account without his permission . Should be ashamed and yes you have been reported . Blame your systems for doi... Read more Reviewed on: 31st January 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

Van Line Direct Insurance Broker reviews (110)

Review of the Van Line Direct, Insurance Broker:

1 start to many.

Please be careful if you use van line direct. Their sales team will tell you lies via their 'recorded' phone calls. These phone calls are un accessible if they have found misconduct within there company. But gaurenteed the phone calls would be there if i were to be abusive. They will add fault claims to your policy. So please be wary and check all documentation. I personally will never use van line direct again as they are very unprofessional. Cancelled my policy and went to hastings direct. They even wanted to charge me 45 pounds to cancel my policy for their own mistakes. Farcical to say the least. Reviewed on: 11th September 2024

Good Service

Friendly service, good prices and was easy to deal with. Reviewed on: 8th April 2021

Delightful staff!

I was assisted with a very quick quote and got my van covered in no time. There staff is very knowledgeable and could assist me with no hassle! Reviewed on: 8th April 2021

Very good service and support, got my premium down.

Called in and and spoke to a representative who was able to bring my premium down. Reviewed on: 8th April 2021

great service

totally explain everything to me and unlike other insurances that just wanted to make a sales, the customer service agent gave me a greater understanding to my policy Reviewed on: 7th April 2021

Great service

Great service , Advisor was vey friendly and saved me a £100 Reviewed on: 7th April 2021

Friendly and great prices

These guys are really friendly on the phone whenever I've had to call them. Prices are always really good value as well Reviewed on: 7th April 2021

Excellent service

Always polite and efficient, a pleasure to deal with and have been with for many years Reviewed on: 6th April 2021

Highly recommend

I received very professional customer service, the experience was a delight. I would recommend this company. Reviewed on: 5th April 2021

Best of the best

Outstanding client services. Multiple facilities available to navigate customer journey. Reviewed on: 26th March 2021

Great service

Great service and prices for products Reviewed on: 25th March 2021

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Van Line Direct: Insurance Broker reviews

No new 5 star reviews

33% decrease in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Van Line Direct Insurance Broker reviews (110)

1 start to many.

Good Service

Delightful staff!

Very good service and support, got my premium down.

great service

Great service

Friendly and great prices

Excellent service

Highly recommend

Best of the best

Great service

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