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Van Line Direct: Insurance Broker reviews

View other Van Line Direct products
2.48
Based on 115 reviews, last reviewed 27th Jul 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
3%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
43%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025
Glenn W's avatar
Glenn W

Latest lowest rating:

1

Absolutely a rip off insurance provider, you provide... Absolutely a rip off insurance provider, you provide all the right information online, they take your money and then they make you call them and that’... Read more Reviewed on: 27th July 2026
Warren M's avatar
Warren M
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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (115)

Insurance

5
Easy to contact, helpful with queries Reviewed on: 24th August 2024
Peter's avatar
Peter

Clowns

1
I went on compare the meerkat for new van insurance and clicked what I thought was a good deal. Got this circus who then went through everything I had just put in already then quoted me £1300 when I paid £680 the year before. I then said no and was told I had to speak to someone from technical ??? However never got to as the customer service’s constantly hang up on you. I thought getting insurance should not be this hard then abandoned it and went onto a competitor company direct and got it for £500 cheaper with more perks. From now on I will just ring companies direct as a broker web sight to then put you onto a broker all adding their bits on ???? Reviewed on: 16th May 2023
Steveo's avatar
Steveo

Thanks Josh

5
Josh sorted my van Insurance out with no fuss after I tried to get it covered with various other companies who didn’t know what they were doing. Great work and thanks Josh Reviewed on: 23rd April 2023
Paul Snell 's avatar
Paul Snell

Saved £77 which is always nice

5
Cheaper than compare the market! Reviewed on: 23rd April 2023
Eddy Morrison's avatar
Eddy Morrison

Bred was fantastic

5
Helped me save £100!! Knew what he was talking about Reviewed on: 22nd April 2023
Satisfaction Director's avatar
Satisfaction Director

Bred was amazing. Sorted me right out

5
Went above and beyond, brilliant customer service. Saved £100 Reviewed on: 22nd April 2023
Satisfaction Director's avatar
Satisfaction Director

Avoid them

1
I had an van insurance on them , on 18 February I asked to cancel my insurance and they keep my insurance on. On 18 February they said I will get my refund in 7 days.I paid more then £1000 to them for 3 weeks of insurance. On 3 March I receive back £74. On 20 March I send them proof that from 24 February I have van insurance to another company. Every time when I call them they say to wait 7 more days to get my refund. Reviewed on: 5th April 2023
Dumitru Gheorghe's avatar
Dumitru Gheorghe

Terrible company

1
Got a quote online for £555 phoned up to ask for someone to go through the quote due to poor reviews on here, they came back with £1200 rising to £1600 with interest, I told them about the £555 quote they had given online and gave the reference number they said they can do that price but it was not available to pay anually, only available for a monthly payment with a 21% interest charge of £200!!! How can you offer a service for a price but demand to give credit at a rate of 21% that isn't wanted or needed ??? Asked to speak to customer service, told if you don't like it go somewhere else !! Reviewed on: 7th March 2023
Michael1878's avatar
Michael1878

Unfortunately know one reads reviews anymore

1
It’s a shame you can’t put one star, This company allowed me to. Take insurance out with them range me for the past week around 10 times a day when I did pick the phone up and he told me Who he was calling from I explained it wasn’t a good time to call and got rude over the phone to me within minutes, I received an email telling me my policy had cancelled when I went back online to chat to them about it they told me it had cancelled. I then went back on and submitted the same Details they had a phone call saying they have to put my policy up because iv had a cancellation on my policy before, I explained it was done by your selves they didn’t car the company owner doesn’t get back to you, I’ll be contacting, the financial conduct authority and explain how you treat your customers and deal with getting extra payments out of us Reviewed on: 1st March 2023
nphillips9@me.com's avatar
[email protected]

Shocking there reviews speak for themselves

1
Totally shocking can't say more Reviewed on: 19th February 2023
Mark Oakes's avatar
Mark Oakes

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