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Van Line Direct: Insurance broker reviews

View other Van Line Direct products
2.23
Based on 116 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
3%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
43%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025
Glenn W's avatar
Glenn W

Latest lowest rating:

1

Avoid the Sharks at all costs On 9th July, I found Van Line Direct after a search on Money Supermarket which was a website I thought I could trust, and I have lived to regret it.  ... Read more Reviewed on: 18th August 2026
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D Quigg
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About this product

Van LineDirect is an award-winning van insurance provider.

The Van LineDirect platform can help if you want to insure a van whether you’re a sole trader, small business owner or large corporation. Van LineDirect compares quotes for leading UK insurers. You can manage your policy using the app.

Van LineDirect van insurance reviews help you find out what it’s really like to be a customer. If you’ve used Van LineDirect before, you can also leave a review and share your experience.

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Van Line Direct Insurance broker reviews (116)

Easy insurance

5
I would definitely recommend Van Line Direct as the process was easy and great customer service Reviewed on: 17th March 2021
Beccz's avatar
Beccz

Best customer service!

5
Very helpful and friendly staff. Reviewed on: 16th March 2021
Meagan 's avatar
Meagan

Great customer service!

5
The staff are very professional. Reviewed on: 16th March 2021
Jess's avatar
Jess

Con merchants

1
Take your deposit before confirming details and then double the price. When you tell them not too bother they then try to charge you £25 for cancelling a policy that hasnt even started. Will be taking it up with the financial ombudsman. Reviewed on: 8th February 2021
Andrew wilson's avatar
Andrew wilson

James was amazing on the phones......

5
James was amazing on the phones, got me a great price. He had chat further than a normal broker usually would. Could imagine him doing speeches in the future. Cheers! Reviewed on: 20th January 2021
bobby leisat's avatar
bobby leisat

Shocking company

1
Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own , until they want to validate, then will not accept your mirrored NCB , at this point they will charge you an additional £220.00 plus admission fee of £35.00 to amend the policy. Absolutely outrageous company, Beware as they will quote you a cheap insurance quote but by the end of there service you will pay over the odds . I have forwarded my experience to the insurance regulator, who was not surprised with my complaint, Reviewed on: 13th December 2020
Rich's avatar
Rich

Awful customer service

1
Not that cheap, terrible customer service if you need help. Been hung upon several times now whilst trying to cancel my insurance, promises of call back, nothing. Used call back service, nothing. Anything they can do to not help you and basically blame you for everything they will do. Reviewed on: 10th December 2020
Kai burkett's avatar
Kai burkett

Brilliant company!!

5
5 Star, saved me a bunchhh! Will be renewing Reviewed on: 20th November 2020
thepusseman's avatar
thepusseman

Brilliant service

5
top class company all round. great app ! Reviewed on: 12th November 2020
Tehsfs's avatar
Tehsfs

James was very helpful

5
Got me a cheaper price over the phone by £50! Reviewed on: 2nd November 2020
alexajones's avatar
alexajones

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