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Van Line Direct: Insurance Broker reviews

Name: Insurance Broker
Rating: 3.25 (113 reviews)

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2.95

Based on 113 reviews, last reviewed 15th Nov 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

52%

3 star

42%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Do Not Use Everything was good until it came to cancelling my policy they have an auto renew scam so you basically go from having 20 days insurance left to havin... Read more Reviewed on: 15th November 2025

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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (113)

Harassment

Never touch this company please, they cancelled my insurance over an alleged incident that's not been proven either way even after I submitted evidence from a local constabulary stating no evidence to support alleged incident. I Had protected no claims, but still want to charge me cancellation fee(I didn't cancel it myself). I arranged another insurance via a comparison site and low and behold I was taken to Vanline Direct again to my horror after I'd oaid another deposit. Insurance on my van this time was considerably more than the policy that was cancelled by themselves in 1st place. Anyway after a rep called me up soon after new quote wasnt accepted regarding price and had to wait til next morning for a revised quote and I accepted based ob an alleged incident as mentioned before. Within a week or so I received another call from these reprobates demanding a further £600+ to be added to my premuum. This is ongoing and now they have forwarded my details onto a debt collection agency demanding another payment. This is ongoing and I really am at my wits end with this company as they've also sent me an email telling me theyre going to cancel my insurance again and further demand a cancellation fee, I've been in touch with ombudsmen and they dont seem to be of much help whatsoever, I need help big time Reviewed on: 6th October 2020

Early Auto Renewal Scam! Do Not Use

1 week before my renewal date I received a notice stating that I have electronically signed a renewal and documents are being sent out. NO notification or quotes, like other companies do. The email came at 7:15pm I read it and responded straightaway. 15 mins later I got an email saying 'sorry we no longer receive emails to this address' I cannot get an email to address to reply to, the contact us form tells you to only call for renewals or cancellations but they are shut at 7pm!!!! Rip off and scam Reviewed on: 29th September 2020

Really helpful staff

Saved £83, only took a few minutes online! Reviewed on: 8th September 2020

Amazing service

Called these guys and their call centre was busy so the asked me to press 1 for a call back, and was pleasently surprised when they called me back in about 15 minutes. Friendly lady called me back and saved a bundle. Highly recommend Reviewed on: 11th July 2020

If I could give a minus rating I would.

This really feels like a SCAM and should be avoided. On the surface Van Line Direct appears to be providing a very competitive quotation. I even called them to make sure if there would be any problems with the quote and the feedback I got was, “of course not, why should there be”? So I decided to pay my money and proceed with the insurance. A short while after this I received a call from them, to make sure the details were correct. After a few disagreements of the details I had entered into the online form, they said the price is now almost double! I can either pay the extra amount or cancel and pay £25! It felt like there were trip wires designed to catch you out and trap you into paying more after it’s too late or giving them £25 and going away. It could have all been avoided if they were honest when I first made my call to them. Very disappointed! Reviewed on: 22nd June 2020

Worst company ever

Do not use this company at any cost!! They have officially just won the award for the most money grabbing unhelpful company I have ever come across in my life. they took it upon themselves to electronically sign a credit agreement in my name without any permission! they have made sure financial measures are in place that are designed to further impact on already struggling family’s in this pandemic they offer absolutely no support towards the current situation. They are also sending out renewal premiums that far exceed the price of the same insurance if purchased through a go compare or simple website. I have just cancelled my insurance within 10 day’s of them fraudulently starting a new agreement in my name and they have charged me nearly £150 to cancel a policy I was never sold or sent any documentation for. STAY AWAY Reviewed on: 15th May 2020

shocking company

Avoid them..argued over my no claims proof ...then cancelled my policy and charged me £90 cancellation fee even though not my fault Reviewed on: 4th February 2020

Avoid just a scum the point is your £25

I have online quote £350 , go elsewhere because once you`ve paid a deposit online they phone you the next day with usual sales waffle and price goes up to over £1000. If you cancel you lost £25 off your deposit. I guess 1000 of people are scum daily . Avoid .Safe your time and health. Reviewed on: 24th July 2019

Awful

Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post office who were massivley better value and easy online setup. Reviewed on: 9th July 2019

Very friendly customer service

Joel was incredibly helpful over the phone, thank you. Saved a lot. Reviewed on: 10th September 2018

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Van Line Direct: Insurance Broker reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Van Line Direct: Insurance Broker now

Van Line Direct Insurance Broker reviews (113)

Harassment

Early Auto Renewal Scam! Do Not Use

Really helpful staff

Amazing service

If I could give a minus rating I would.

Worst company ever

shocking company

Avoid just a scum the point is your £25

Awful

Very friendly customer service

Review Van Line Direct: Insurance Broker now

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