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Van Line Direct: Insurance broker reviews

View other Van Line Direct products
2.23
Based on 116 reviews, last reviewed 18th Aug 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
52%
See only 4 star reviews
3%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
43%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025
Glenn W's avatar
Glenn W

Latest lowest rating:

1

Avoid the Sharks at all costs On 9th July, I found Van Line Direct after a search on Money Supermarket which was a website I thought I could trust, and I have lived to regret it.  ... Read more Reviewed on: 18th August 2026
D Quigg's avatar
D Quigg
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About this product

Van LineDirect is an award-winning van insurance provider.

The Van LineDirect platform can help if you want to insure a van whether you’re a sole trader, small business owner or large corporation. Van LineDirect compares quotes for leading UK insurers. You can manage your policy using the app.

Van LineDirect van insurance reviews help you find out what it’s really like to be a customer. If you’ve used Van LineDirect before, you can also leave a review and share your experience.

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Van Line Direct Insurance broker reviews (116)

Great prices online

5
Easy and quick to compare! Brilliant! Reviewed on: 2nd November 2020
georgebestworst's avatar
georgebestworst

Brilliant little brokerage

5
Will use again! Friendly and good service. Reviewed on: 30th October 2020
Bensteffs's avatar
Bensteffs

Brilliant service from Alex C

5
Will renew next year fo sho! Use them they are great Reviewed on: 29th October 2020
James Shunt's avatar
James Shunt

Harassment

1
Never touch this company please, they cancelled my insurance over an alleged incident that's not been proven either way even after I submitted evidence from a local constabulary stating no evidence to support alleged incident. I Had protected no claims, but still want to charge me cancellation fee(I didn't cancel it myself). I arranged another insurance via a comparison site and low and behold I was taken to Vanline Direct again to my horror after I'd oaid another deposit. Insurance on my van this time was considerably more than the policy that was cancelled by themselves in 1st place. Anyway after a rep called me up soon after new quote wasnt accepted regarding price and had to wait til next morning for a revised quote and I accepted based ob an alleged incident as mentioned before. Within a week or so I received another call from these reprobates demanding a further £600+ to be added to my premuum. This is ongoing and now they have forwarded my details onto a debt collection agency demanding another payment. This is ongoing and I really am at my wits end with this company as they've also sent me an email telling me theyre going to cancel my insurance again and further demand a cancellation fee, I've been in touch with ombudsmen and they dont seem to be of much help whatsoever, I need help big time Reviewed on: 6th October 2020
Martin Jones 's avatar
Martin Jones

Early Auto Renewal Scam! Do Not Use

1
1 week before my renewal date I received a notice stating that I have electronically signed a renewal and documents are being sent out. NO notification or quotes, like other companies do. The email came at 7:15pm I read it and responded straightaway. 15 mins later I got an email saying 'sorry we no longer receive emails to this address' I cannot get an email to address to reply to, the contact us form tells you to only call for renewals or cancellations but they are shut at 7pm!!!! Rip off and scam Reviewed on: 29th September 2020
Luke Butcher's avatar
Luke Butcher

Really helpful staff

5
Saved £83, only took a few minutes online! Reviewed on: 8th September 2020
georgegggerogre's avatar
georgegggerogre

Amazing service

5
Called these guys and their call centre was busy so the asked me to press 1 for a call back, and was pleasently surprised when they called me back in about 15 minutes. Friendly lady called me back and saved a bundle. Highly recommend Reviewed on: 11th July 2020
Paul Snell's avatar
Paul Snell

If I could give a minus rating I would.

1
This really feels like a SCAM and should be avoided. On the surface Van Line Direct appears to be providing a very competitive quotation. I even called them to make sure if there would be any problems with the quote and the feedback I got was, “of course not, why should there be”? So I decided to pay my money and proceed with the insurance. A short while after this I received a call from them, to make sure the details were correct. After a few disagreements of the details I had entered into the online form, they said the price is now almost double! I can either pay the extra amount or cancel and pay £25! It felt like there were trip wires designed to catch you out and trap you into paying more after it’s too late or giving them £25 and going away. It could have all been avoided if they were honest when I first made my call to them. Very disappointed! Reviewed on: 22nd June 2020
Kevin Goodwin's avatar
Kevin Goodwin

Worst company ever

1
Do not use this company at any cost!! They have officially just won the award for the most money grabbing unhelpful company I have ever come across in my life. they took it upon themselves to electronically sign a credit agreement in my name without any permission! they have made sure financial measures are in place that are designed to further impact on already struggling family’s in this pandemic they offer absolutely no support towards the current situation. They are also sending out renewal premiums that far exceed the price of the same insurance if purchased through a go compare or simple website. I have just cancelled my insurance within 10 day’s of them fraudulently starting a new agreement in my name and they have charged me nearly £150 to cancel a policy I was never sold or sent any documentation for. STAY AWAY Reviewed on: 15th May 2020
Ed Frost's avatar
Ed Frost

shocking company

1
Avoid them..argued over my no claims proof ...then cancelled my policy and charged me £90 cancellation fee even though not my fault Reviewed on: 4th February 2020
Alan Greenwood's avatar
Alan Greenwood

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