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Van Line Direct: Insurance Broker reviews

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2.93
Based on 111 reviews, last reviewed 21st Jun 2025
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No new 1 star reviews
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3%
3 star
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2%
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41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024
Peter's avatar
Peter

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025
Martin Jones 's avatar
Martin Jones
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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (111)

Really helpful staff

5
Saved £83, only took a few minutes online! Reviewed on: 8th September 2020
georgegggerogre's avatar
georgegggerogre

Amazing service

5
Called these guys and their call centre was busy so the asked me to press 1 for a call back, and was pleasently surprised when they called me back in about 15 minutes. Friendly lady called me back and saved a bundle. Highly recommend Reviewed on: 11th July 2020
Paul Snell's avatar
Paul Snell

If I could give a minus rating I would.

1
This really feels like a SCAM and should be avoided. On the surface Van Line Direct appears to be providing a very competitive quotation. I even called them to make sure if there would be any problems with the quote and the feedback I got was, “of course not, why should there be”? So I decided to pay my money and proceed with the insurance. A short while after this I received a call from them, to make sure the details were correct. After a few disagreements of the details I had entered into the online form, they said the price is now almost double! I can either pay the extra amount or cancel and pay £25! It felt like there were trip wires designed to catch you out and trap you into paying more after it’s too late or giving them £25 and going away. It could have all been avoided if they were honest when I first made my call to them. Very disappointed! Reviewed on: 22nd June 2020
Kevin Goodwin's avatar
Kevin Goodwin

Worst company ever

1
Do not use this company at any cost!! They have officially just won the award for the most money grabbing unhelpful company I have ever come across in my life. they took it upon themselves to electronically sign a credit agreement in my name without any permission! they have made sure financial measures are in place that are designed to further impact on already struggling family’s in this pandemic they offer absolutely no support towards the current situation. They are also sending out renewal premiums that far exceed the price of the same insurance if purchased through a go compare or simple website. I have just cancelled my insurance within 10 day’s of them fraudulently starting a new agreement in my name and they have charged me nearly £150 to cancel a policy I was never sold or sent any documentation for. STAY AWAY Reviewed on: 15th May 2020
Ed Frost's avatar
Ed Frost

shocking company

1
Avoid them..argued over my no claims proof ...then cancelled my policy and charged me £90 cancellation fee even though not my fault Reviewed on: 4th February 2020
Alan Greenwood's avatar
Alan Greenwood

Avoid just a scum the point is your £25

1
I have online quote £350 , go elsewhere because once you`ve paid a deposit online they phone you the next day with usual sales waffle and price goes up to over £1000. If you cancel you lost £25 off your deposit. I guess 1000 of people are scum daily . Avoid .Safe your time and health. Reviewed on: 24th July 2019
Martin Bonev's avatar
Martin Bonev

Awful

1
Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post office who were massivley better value and easy online setup. Reviewed on: 9th July 2019
Alan Blackledge's avatar
Alan Blackledge

Very friendly customer service

5
Joel was incredibly helpful over the phone, thank you. Saved a lot. Reviewed on: 10th September 2018
George Garrowate's avatar
George Garrowate

An absolute shambles of a company

1
Constant phone calls & emails threatening to cancel insurance as I could not produce evidence of no claims discount on my current car insurance, ( this I had never requested that they use) all I wanted was a policy without using my NCD as was originally quoted online, they then asked for more funds when I told them to let policy lapse. THIEVES ( scrooge would be proud of your attitutde ) Reviewed on: 19th July 2017
Christopher Handforth's avatar
Christopher Handforth

Avoid !!

1
DO NOT USE !! Worst insurance company I have ever dealt with in my life. We unfortunately decided to use them to cover our van, and when a breakdown actually happened they were absolutely useless, they kept loosing our details and claiming they had no idea who we were, we could never get ahold of them, they lied to us about how they would help us. After hours and hours on the phone and over a week later we still have had no help, our van is currently stuck in a small garage and we cannot get ahold of van line direct in order to get it fixed. They left us stranded in a foreign country with no accommodation or transport. Do not even deserve one star. Absolute bullshit. Reviewed on: 7th July 2017
Jess heart's avatar
Jess heart

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