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Van Line Direct: Insurance Broker reviews

View other Van Line Direct products
3.00
Based on 108 reviews, last reviewed 20th Nov 2024
100% increase in 5 star reviews
in the past 90 days
300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
55%
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3%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
40%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024
Peter's avatar
Peter

Latest lowest rating:

1

Been stranded in the side of the road for nearly 6 h... Been stranded in the side of the road for nearly 6 hours it’s -2 degrees said it would be around a hour my vans on a unlit busy dual carriage way all... Read more Reviewed on: 20th November 2024
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Philip P
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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (108)

Great Service

5
Great communication skills always quick when things need to be done. Reviewed on: 17th March 2021
Imaad Kamish's avatar
Imaad Kamish

Easy communication

5
Using the online system makes the communication very easy Reviewed on: 17th March 2021
Crystal Noble's avatar
Crystal Noble

Easy insurance

5
I would definitely recommend Van Line Direct as the process was easy and great customer service Reviewed on: 17th March 2021
Beccz's avatar
Beccz

Best customer service!

5
Very helpful and friendly staff. Reviewed on: 16th March 2021
Meagan 's avatar
Meagan

Great customer service!

5
The staff are very professional. Reviewed on: 16th March 2021
Jess's avatar
Jess

Con merchants

1
Take your deposit before confirming details and then double the price. When you tell them not too bother they then try to charge you £25 for cancelling a policy that hasnt even started. Will be taking it up with the financial ombudsman. Reviewed on: 8th February 2021
Andrew wilson's avatar
Andrew wilson

James was amazing on the phones......

5
James was amazing on the phones, got me a great price. He had chat further than a normal broker usually would. Could imagine him doing speeches in the future. Cheers! Reviewed on: 20th January 2021
bobby leisat's avatar
bobby leisat

Shocking company

1
Terrible service , they are good at the first contact for your sales of your van policy, however they will let the policy run for a few months before asking to validate NBC , , also they are happy to mirror NCB from another vehicle that you own , until they want to validate, then will not accept your mirrored NCB , at this point they will charge you an additional £220.00 plus admission fee of £35.00 to amend the policy. Absolutely outrageous company, Beware as they will quote you a cheap insurance quote but by the end of there service you will pay over the odds . I have forwarded my experience to the insurance regulator, who was not surprised with my complaint, Reviewed on: 13th December 2020
Rich's avatar
Rich

Awful customer service

1
Not that cheap, terrible customer service if you need help. Been hung upon several times now whilst trying to cancel my insurance, promises of call back, nothing. Used call back service, nothing. Anything they can do to not help you and basically blame you for everything they will do. Reviewed on: 10th December 2020
Kai burkett's avatar
Kai burkett

Brilliant company!!

5
5 Star, saved me a bunchhh! Will be renewing Reviewed on: 20th November 2020
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thepusseman

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