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Van Line Direct: Insurance Broker reviews

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2.92
Based on 111 reviews, last reviewed 21st Jun 2025
No new 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
54%
See only 4 star reviews
3%
3 star
See only 3 star reviews
0%
See only 2 star reviews
2%
See only 1 star reviews
41%

Latest highest rating:

5

Insurance Easy to contact, helpful with queries Reviewed on: 24th August 2024
Peter's avatar
Peter

Latest lowest rating:

1

Disgusting company, been pestered now for a cancella... Disgusting company, been pestered now for a cancellation charge against me for a policy they cancelled themselves due to non disclosure of an incident... Read more Reviewed on: 21st June 2025
Martin Jones 's avatar
Martin Jones
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About this product

At Smart Money People, we collect Vanline Direct Insurance Broker reviews from customers like you. If you're thinking of using Vanline Direct Insurance Broker check out our reviews, or if you're an existing Vanline Direct customer - please share your experiences with our community in order to help out others!

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Van Line Direct Insurance Broker reviews (111)

Emailed me someone else personal details

1
I asked Van Line Direct for a copy of my no claims bonus. When they sent it through. i wasn't mine it was for someone else, their name, address, vehicle details, no claims details, direct debit details etc. When i complained to Van Line Direct, the assistant told me i was wrong. Even though i had sent the email back as evidence. She still insisted it was me that was incorrect. I assured her that i know my own name, address and vehicle details. Only after much pushing on my behalf she accepted to take it as a complaint. I then received an email offering me £50 to basically drop it ( good will gesture and to end my complaint)( keep it quiet) A "manager" called me. accepted they had breached data protection, but didn't care. If you value your personal details i would avoid this company. Van Line direct and Car Line direct. from Guildford. I informed the person who's detail were sent to me. I wonder who my details has been shared with. WHO WILL THEY SHARE YOUR DETAILS WITH ???????????? Reviewed on: 28th June 2017
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jon cute

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