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Van Line Direct: Insurance broker reviews

Name: Insurance broker
Rating: 2.23 (116 reviews)

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2.23

Based on 116 reviews, last reviewed 18th Aug 2026

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

52%

3 star

43%

Latest highest rating:

4

Another satisfied customer I shop around for best value every year but have stayed with Van line direct as they have always managed to match or better the deals so have been wit... Read more Reviewed on: 16th July 2025

Latest lowest rating:

1

Avoid the Sharks at all costs On 9th July, I found Van Line Direct after a search on Money Supermarket which was a website I thought I could trust, and I have lived to regret it. ... Read more Reviewed on: 18th August 2026

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About this product

Van LineDirect is an award-winning van insurance provider.

The Van LineDirect platform can help if you want to insure a van whether you’re a sole trader, small business owner or large corporation. Van LineDirect compares quotes for leading UK insurers. You can manage your policy using the app.

Van LineDirect van insurance reviews help you find out what it’s really like to be a customer. If you’ve used Van LineDirect before, you can also leave a review and share your experience.

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Van Line Direct Insurance broker reviews (116)

Avoid just a scum the point is your £25

I have online quote £350 , go elsewhere because once you`ve paid a deposit online they phone you the next day with usual sales waffle and price goes up to over £1000. If you cancel you lost £25 off your deposit. I guess 1000 of people are scum daily . Avoid .Safe your time and health. Reviewed on: 24th July 2019

Awful

Promise of best price online, go elsewhere because once youve paid a deposit online they phone you the next day with usual sales waffle and price goes up. If you cancel you lost £25 off your deposit. Much better companies out there, I went with post office who were massivley better value and easy online setup. Reviewed on: 9th July 2019

Very friendly customer service

Joel was incredibly helpful over the phone, thank you. Saved a lot. Reviewed on: 10th September 2018

An absolute shambles of a company

Constant phone calls & emails threatening to cancel insurance as I could not produce evidence of no claims discount on my current car insurance, ( this I had never requested that they use) all I wanted was a policy without using my NCD as was originally quoted online, they then asked for more funds when I told them to let policy lapse. THIEVES ( scrooge would be proud of your attitutde ) Reviewed on: 19th July 2017

Avoid !!

DO NOT USE !! Worst insurance company I have ever dealt with in my life. We unfortunately decided to use them to cover our van, and when a breakdown actually happened they were absolutely useless, they kept loosing our details and claiming they had no idea who we were, we could never get ahold of them, they lied to us about how they would help us. After hours and hours on the phone and over a week later we still have had no help, our van is currently stuck in a small garage and we cannot get ahold of van line direct in order to get it fixed. They left us stranded in a foreign country with no accommodation or transport. Do not even deserve one star. Absolute bullshit. Reviewed on: 7th July 2017

Emailed me someone else personal details

I asked Van Line Direct for a copy of my no claims bonus. When they sent it through. i wasn't mine it was for someone else, their name, address, vehicle details, no claims details, direct debit details etc. When i complained to Van Line Direct, the assistant told me i was wrong. Even though i had sent the email back as evidence. She still insisted it was me that was incorrect. I assured her that i know my own name, address and vehicle details. Only after much pushing on my behalf she accepted to take it as a complaint. I then received an email offering me £50 to basically drop it ( good will gesture and to end my complaint)( keep it quiet) A "manager" called me. accepted they had breached data protection, but didn't care. If you value your personal details i would avoid this company. Van Line direct and Car Line direct. from Guildford. I informed the person who's detail were sent to me. I wonder who my details has been shared with. WHO WILL THEY SHARE YOUR DETAILS WITH ???????????? Reviewed on: 28th June 2017

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Van Line Direct: Insurance broker reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Van Line Direct: Insurance broker now

Van Line Direct Insurance broker reviews (116)

Avoid just a scum the point is your £25

Awful

Very friendly customer service

An absolute shambles of a company

Avoid !!

Emailed me someone else personal details

Review Van Line Direct: Insurance broker now

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