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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (255 reviews)

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3.98

Based on 255 reviews, last reviewed 23rd Nov 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

64%

16%

13%

Latest highest rating:

5

The flexible ISA offered a good rate... I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This f... Read more Reviewed on: 23rd November 2024

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (255)

Review of the Virgin Money, Cash ISA:

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

Easy to open online

I opened this is a online to put some savings into, the full amount for the tax year. It took around 10 minutes to complete the online application. The money is now in there and it is safe and I don't need to think about it until their interest rate changes when I shall move it to somewhere else to keep earning the maximum interest possible. I have not had to use their customer service but their website is excellently laid out and easy to use. Reviewed on: 25th August 2015

Much Improved from Virgin

I opened a 1 Year Virgin Fixed Rate E-ISA Issue 109 online with Virgin Money. The account was very competitive and suited my needs exactly. The online application process was swift and easy to do. The account was set up straight away and with minimum fuss. I had reason shortly afterwards to ask a question of their support team, the call was answered quickly and the enquiry dealt with quickly and professionally. I have had problems in the past with other parts of the Virgin business and I had some early reservations about dealing with them again but I have to say, Virgin Money got it spot on and have greatly redeemed themselves. Please keep it up! Reviewed on: 13th August 2015

Easy, simple to use and fee free.

Great cash ISA with no hidden fees and a competitive rate. Online access to my account from where I can transfer money with ease. Reviewed on: 13th August 2015

Not great

I switched my ISA to Virgin money in March, so far i've been disappointed with the limited services, most notably the lack of a mobile banking app and also the requirement to phone them when i needed a password reset, rather than just doing it online. Furthermore, the ISA is restrictive, not allowing me to make additional deposits during the term. Overall, a bit disappointing, will be transferring at the end of the fixed period to a more technologically progressive bank. Reviewed on: 9th August 2015

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