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Virgin Money: Cash ISA reviews

Name: Cash ISA
Rating: 4.18 (259 reviews)

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4.00

Based on 259 reviews, last reviewed 13th Mar 2025

200% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

65%

15%

13%

Latest highest rating:

5

Easy to contact, quick communication Easy to contact, quick communication. Happy with the service compared to other providers. Will continue to use this company. Reviewed on: 13th March 2025

Latest lowest rating:

1

Virgin Money Forces Customer to Pay for Their Mistake I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abrup... Read more Reviewed on: 11th October 2024

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About this product

Virgin Money offer a range of Cash ISAs.

Products include fixed rate Cash ISAs or Easy Access and Defined Access if you want to pay in and withdraw money at any time and without incurring a charge. Virgin Money Cash ISAs can be opened online or in-store.

Virgin Money Cash ISA reviews help you find out what it’s like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Cash ISA reviews (259)

Review of the Virgin Money, Cash ISA:

Terrible rude customer service

Exceptional customer rude for being so rude Reviewed on: 9th November 2022

Easy to contact, quick communication

Easy to contact, quick communication. Happy with the service compared to other providers. Will continue to use this company. Reviewed on: 13th March 2025

Virgin Money is easy to access with good interest ra...

Virgin Money is easy to access with good interest rates. I hope that having been taken over by Nationwide that will continue to be the case... Reviewed on: 6th March 2025

Great rates and very secure.

Great rates and very secure. Easy website and app to use. Account benefits explained very well. Reviewed on: 1st March 2025

Need more branches

Hard to get on line then difficult to speak to anyone Reviewed on: 26th February 2025

The flexible ISA offered a good rate...

I used their flexible ISA because it offered a good interest rate plus I could withdraw largew amounts and replace later in the same tax year. This facility was invaluable during my recent house move transaction. Although the fixed rate has been reduced, it still offered a competitive rate. Reviewed on: 23rd November 2024

Virgin Money Forces Customer to Pay for Their Mistake

I opened a one-year fixed-term Cash ISA with Virgin Money in January, and initially, everything seemed fine. However, come October, Virgin Money abruptly demanded my NINo, with a warning: either provide it, or they would void my ISA or impose a two-month interest charge for transferring to another provider. Had they requested my NINo at the start—as they should have—I’d have been gladly provide it. Instead, halfway through the term, they invoked a 'legal requirement' and their right to void my ISA. This eroded my trust in the company, and when I looked into transferring out, their dismissive customer service left me no option but face the penalty. This issue arose due to their oversight—they accepted an ISA application without verifying NINo. Yet, they are now making me pay for their mistake. It’s appalling. Reviewed on: 11th October 2024

Savings selection

Good products good rates means selection for customer Reviewed on: 24th August 2024

Sooooooo Sloooooow!

3 to 4 days to respond to messages whilst trying to transfer a considerable ISA to Virgin. I phoned to discuss and ask questions. The lady I spoke to was pretty vague with answers such as "maybe, possible and you could try". Terrible experience. Reviewed on: 7th June 2024

So difficult to register for the on-line ISA, even t...

So difficult to register for the on-line ISA, even though I am an existing customer Reviewed on: 24th May 2024

Good interest rate

Good interest rate on 1 year fixed interest cash ISA Reviewed on: 14th April 2024

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