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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.96 (785 reviews)

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3.72

Based on 785 reviews, last reviewed 27th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Virgin Money Credit Card Clear guidance and easy to use app. Very good terms and good transfer rates and 0% interest period. I would definitely use Virgin Money again. Helpful... Read more Reviewed on: 27th January 2025

Latest lowest rating:

1

If you have a credit card and an an app but are lock... If you have a credit card and an an app but are locked out of your account they are not open 24/7 to unlock your app, not even on a Sunday. If u are i... Read more Reviewed on: 5th January 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Do you have a Virgin Money credit card? If you do then you can help other customers make good financial decisions by leaving a Smart Money People review.

Virgin Money Credit Cards reviews (785)

Review of the Virgin Money, Credit Cards:

Nice easy product

Quality product with good app and clear information and commuinication. Reviewed on: 11th January 2022

cannot share a joint account

We had a joint credit card account with Yorkshire Bank for many years. We were told we had been sold to Virgin Money We cannot now both have access to the app (ITS A JOINT ACCOUNT) If I try to access it on my phone, my wife's phone gets a fraud alert and we are locked out. It worked perfectly well when it was with YB and we had the credit card account linked to our current account but Virgin Money don't allow that, you need a separate app for current accounts and credit cards. Absolutely no joined up thinking and not a good service. Reviewed on: 2nd February 2023

fraud

last week someone took money from my account without me knowing Reviewed on: 1st February 2023

Confident

Easy to use plain n simple. Treat fairly. Reviewed on: 26th January 2023

no customer service

absolutely appalling lack/absence of customer service. I had to dispute a transaction, and the only way to do it is via post (no email, no phone, nothing else). I produced a substantial report, including all the evidence I had, it was several pages long. It was sent to Virgin Money more than 2 months ago. They completely ignored it. Using this credit card is riskier than using a debit card. Avoid it at all cost Reviewed on: 26th January 2023

Good, but hard to get hold of customer service

It seems they'd rather make you use an app, when it would be easier to speak to a real person. Reviewed on: 21st January 2023

Simple and easy

Such an easy app to use, brilliant service Reviewed on: 21st January 2023

Virgin money credit card

Excellent customer service and app Reviewed on: 19th January 2023

No hassle no problem

All you want from a credit card and air miles Reviewed on: 15th January 2023

Fantastic Credit Card

I would choose this card over others as it offers fantastic rates, but it’s the app that does it for me. I wouldn’t change it for the world. Reviewed on: 10th January 2023

Appalling customer service

Received my card statement today 31st. Bank shut. Don't do on line. They want payment by 7.1.23 Says it takes 5 working days to process. Isn't open till Tues. Wasn't interested in listening to me asking if I'll get charged a late payment fee. Reviewed on: 31st December 2022

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