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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.817153484447463768 (813 reviews)

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3.82

Based on 813 reviews, last reviewed 15th Jun 2026

300% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

64%

11%

20%

Latest highest rating:

5

Good rates on foreign credit card purchases Good rates on foreign credit card purchases plus points of value. Whats app easy to manage and use. Reviewed on: 15th June 2026

Latest lowest rating:

1

Fraudulently charged fees to correct their mistake Virgin money took a direct debit from my account despite the balance being £0 and the direct debit being cancelled. When I went on their app I request... Read more Reviewed on: 13th June 2026

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (813)

Impossibly difficult to set up online, snotty call centre staff, better service out there

I have several 0% cards and this is the only one which I have still (5 months0 not been able to get onlien to service. Jumping through hoops does not even begin to cover it. So I am forced to call their call centre staff, spoke to some snotty kid who was downright dismissive. Would not tell me what date my DD comes out "it varies", yeah but roughly when in the month? "it varies", how many months left on my 0% deal "i don't know - it ends in december 2018" - happy to let me work that out while on the phone to him), nor how much i would need to pay per month to pay off card by time 0% deal ends - "I am not a financial advisor" Yeah - but you have a calculator tho pal don't you. Never have these problems or snootiness with Lloyds, Tesco, Santander or Barclaycard. Needless to say I am paying this one off first and will not be coming back to Virgin cards. I donlt knwo who their call centre staff think they are but i really don't need or expect to be talked down to by someone dealing with my finances which ultimately pay their wages! Reviewed on: 26th October 2016

Easy application and set up

After using a price comparison site I chose a Virgin Money credit card. The application was all done online and my balance transfer was done at the same time, which maximised the change in deal. Only issue is there isn't an app, only an online site, however the pin can was accessed online and not sent in the post. Reviewed on: 21st September 2016

good service

good service, easy to use website, information easily acceptable Reviewed on: 16th September 2016

not great

Not great if im honest with you, I'd rather not go into it. Reviewed on: 8th September 2016

GOOD

Have had this credit card for a while now and never had any problems with it. Also have a savings account with virgin money and the staff are always friendly and helpful when I visit Reviewed on: 7th September 2016

Very positive experience

I have had my account with Virgin for approx 8yrs, I have found it easy to manage my account online and have always had requests / concerns dealt with promptly. I'm very happy with the service . Reviewed on: 6th September 2016

excellent service

easy to access information. credit card provides good value for money prompt response from customer service website easy to understand excellent online access Reviewed on: 6th September 2016

nice people to bank with

I needed a zero% balance transfer, i applied which was easy and got it, no quibbling, which is more than i can say for Santander. They have never been pushy or keep sending me junk mail, nice people to deal with. Reviewed on: 6th September 2016

Very helpful

I have only needed to contact Virgin Money a couple of times, and every time I have needed to contact them their customer service has been excellent. They have always been polite, and very helpful. Reviewed on: 6th September 2016

good service

Good service, easy to use on line system. Reviewed on: 6th September 2016

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Virgin Money: Credit cards reviews

300% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Virgin Money: Credit cards now

Virgin Money Credit cards reviews (813)

Impossibly difficult to set up online, snotty call centre staff, better service out there

Easy application and set up

good service

not great

GOOD

Very positive experience

excellent service

nice people to bank with

Very helpful

good service

Do you have a different Virgin Money product?

Want to see more from Virgin Money?

Fixed Rate Savings

Help to Buy: ISA

M Plus account

Join Smart Money People

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