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Natalie Conroy

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Review of the Virgin Money, Credit Cards:

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Credit card. Accepted and balances transferred but no card recieved and no one will tell me why other than my account is under review

Absolutely appalling, worse provider I have ever used. Avoid, avoid, avoid. Opened a credit card and as part of the application transferred two balances. All went through fine, balances transferred, but no card received. Called to inquire over this and was told I had failed security which seemed absolutely bizarre and was told the representative couldn't help and I would have to call again. Called again and passed security giving the same answers but was told my account had been referred to a specialist department. No one will tell me why, whether this is due to fraudulent activity nor what the timescales for resolution are nor can they commit to anyone calling me back. What an absolutely dire experience for a new customer. Been holding on the phone for an hour to be told the same thing. Reviewed on: 18th November 2016

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