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Virgin Money: Credit Cards reviews

Name: Credit Cards
Rating: 3.97 (781 reviews)

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3.68

Based on 781 reviews, last reviewed 26th Oct 2024

50% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

64%

11%

19%

Latest highest rating:

5

Good cashback when using Credit Card Credit Card gives the opportunity to use cashback. There's a good variety of shops that offer cashback when using Virgin Money Credit Card. I've never... Read more Reviewed on: 5th September 2024

Latest lowest rating:

1

VIRGIN CREDIT CARD USELESS KNIGHTMARE STAY AWAY Refused 1 Transaction x 7 times available credit card on account all ok I called them they stated try again I told them forget it Went to another card... Read more Reviewed on: 26th October 2024

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs. Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

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Virgin Money Credit Cards reviews (781)

Absolute rubbish

They don’t contact you they are hard to contact on hold at least 45 minutes staff are rude and unhelpful all they care about is squeezing every penny out of you! Reviewed on: 6th March 2023

Fine as a credit card horrendous if you have a problem with a retailer!!

I had used my credit card fine, the app was OK. Annoyed they use your details to try to sell you Virgin Media I did not give permission for that!! I had a problem with a retailer that did not send the goods and in reality looks like they are scam artists! I notified Virgin I had a problem and had tried to rectify it myself to no avail. More than two weeks later the amount is still on the account, they have not notified Mastercard of the problem that will take another couple of weeks!! Mastercard can then take another 90 days to resolve it and then finally I get a refund!! I once had this happen years ago with a different credit card company and it was taken straight off of my account and they dealt with it themselves! I also now find my Equifax record shows I have a dispute with Virgin although I pay everything fine and my credit rating has been reduced drastically!! Don't touch them they are not worth the problems you will get!! Reviewed on: 6th March 2023

Decent rates, but not so great technology

The credit rates are good, but the app which you are required to use in managing the card is fairly poor. Reviewed on: 1st March 2023

Straightforward app

The virgin money app is really easy to use. It's quick and easy to see how much you've spent on your credit card and changing the direct debit amount or the way you pay is easy too. Reviewed on: 28th February 2023

Transparent with offers and rates

First credit card company I’ve dealt with that is completely transparent about your promotional rates in the bank statements. I can see how much money I have left to pay off for each promotion I’ve used and it pays them off in order of which promotion ends first and is very clear about this. I can’t count the number of times I’ve trawled through documents and statements of other banks to find out when my promotional rate ends. Reviewed on: 22nd February 2023

Keeps the offers coming

Been virgin customer for years. Recently took on a credit card with brilliant rates. Virgin keeps giving me even better rates so I'm a very happy man Reviewed on: 21st February 2023

cannot share a joint account

We had a joint credit card account with Yorkshire Bank for many years. We were told we had been sold to Virgin Money We cannot now both have access to the app (ITS A JOINT ACCOUNT) If I try to access it on my phone, my wife's phone gets a fraud alert and we are locked out. It worked perfectly well when it was with YB and we had the credit card account linked to our current account but Virgin Money don't allow that, you need a separate app for current accounts and credit cards. Absolutely no joined up thinking and not a good service. Reviewed on: 2nd February 2023

fraud

last week someone took money from my account without me knowing Reviewed on: 1st February 2023

Confident

Easy to use plain n simple. Treat fairly. Reviewed on: 26th January 2023

no customer service

absolutely appalling lack/absence of customer service. I had to dispute a transaction, and the only way to do it is via post (no email, no phone, nothing else). I produced a substantial report, including all the evidence I had, it was several pages long. It was sent to Virgin Money more than 2 months ago. They completely ignored it. Using this credit card is riskier than using a debit card. Avoid it at all cost Reviewed on: 26th January 2023

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