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Virgin Money: Credit cards reviews

Name: Credit cards
Rating: 3.96 (799 reviews)

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3.80

Based on 799 reviews, last reviewed 21st Aug 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

63%

11%

20%

Latest highest rating:

5

Would 100% recommend Great experience and easy to use the app, when I’ve had to contact them it’s always been easy Reviewed on: 13th June 2025

Latest lowest rating:

1

This bank has one of the worst service out there. This bank has one of the worst service out there. We have banked with them for over 65 years. The credit card cancels transactions without notificatio... Read more Reviewed on: 21st August 2025

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About this product

Virgin Money offers a range of credit cards with various features to suit different needs.

Options include cards with 0% interest on balance transfers and purchases for an introductory period, cashback, and no foreign transaction fees. The cards can be managed through the Virgin Money Credit Card app.

Virgin Money credit card reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

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Virgin Money Credit cards reviews (799)

Application for 2nd card ridiculously bureaucratic

Opened account as I fly to USA regularly and so wanted to collect points for flights. Needed 2nd card for husband. We have been married for 20 years and lived at same address. Have joint cards with Amex and mortgage etc. on the electoral roll and both gave good credit ratings. They want you to send your passport and driving license or verified copy signed by civil servant, actuary etc. done all that despite time consuming and over the top. They didn’t need that info for me to open the card account for myself so why is it needed fir additional card holder? Now claim not good enough quality copy so need additional or original docs. 20 mins on phone to find this out. Done with it now. Not worth it. Taken off my Apple Pay and will stop using the account. Rubbish Reviewed on: 15th June 2023

Virtually impossible to cancel 'lost' card

Now been on the phone for over 30 minutes - just trying to cancel a lost card. Waiting for 'security' to answer the phone. Prevoius two operators were unable to help. Reviewed on: 11th June 2023

Very helpful with cost of living

Virgin Money has been very helpful with helping me to manage my money and providing useful resources. I had money troubles due to the cost of living and unfortunately I found it difficult to make repayments - however all staff was very useful and gave me a variety of options to make repayment easier Reviewed on: 2nd June 2023

Abysmal

Completed online closure of my account. Received an email saying it wasn't possible to do it as it had an outstanding balance EVEN though it was clearly showing NIL. Completed another form again yesterday and submitted it again online. I want confirmation so I did online chat... 53 people ahead of me waiting to be answered... As repeatedly quoted this is the quickest way to resolve your queries?!!!!!! Rang to speak to an adviser, I after several menus and 7 minutes later I was informed the quickest way to resolve my request was via the credit card app!! The call was then dropped. Increasingly frustrating.. WOULD NEVER RECOMMEND. Appalling the way customers are treated. Richard Branson... Please take note... Reviewed on: 2nd June 2023

Excellent service staff & efficient

Virgin have been excellent and although switched to them and now not internet free they have never let me down when I needed the security of a card abroad or at home and customer service, the app and speaking with them, I can’t fault them. Reviewed on: 2nd June 2023

Awesome

Just very easy to set up and keeps you informed all the way . Reviewed on: 1st June 2023

Better than most

Recently transferred a balance to a Virgin Credit Card and was impressed with the 0% interest term as well as the minimum payment requirements. Reviewed on: 1st June 2023

Good credit card for overseas trips

Good credit card for overseas trips as are not charged a fee for using the card overseas unlike other banks. Reviewed on: 31st May 2023

Simple, competitive

In the year I have used this credit card, I have encountered no problems or had any cause to contact the bank. The app is very easy to use and rates were competitive at the time of application. Recommend. Reviewed on: 31st May 2023

Easy to use app

Easy to do most things in the app and mine was a good travel and first credit card. Reviewed on: 31st May 2023

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