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Virgin Money: Essential Current Account reviews

2.88
Based on 138 reviews, last reviewed 4th Jun 2024
100% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
36%
See only 4 star reviews
12%
See only 3 star reviews
7%
See only 2 star reviews
7%
See only 1 star reviews
38%

Latest highest rating:

5

Helped my financial health I’ve been with Virgin Money for several years now and aside from one altercation on the phone with a customer service advisor who was having a bad day... Read more Reviewed on: 24th May 2024
Vorny's avatar
Vorny

Latest lowest rating:

1

Completely useless, l have been on the phone for ove... Completely useless, l have been on the phone for over two hours no response Reviewed on: 4th June 2024
Gul's avatar
Gul

About this product

The Virgin Money Essential Current Account is no longer available to new customers.

Virgin Money reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Essential Current Account reviews (138)

Review of the Virgin Money, Essential Current Account:

One Year Anniversary

5
I have had this account for just over one year now. I have had absolutely no problems at all. Any queries I have had have been dealt with very quickly. Reviewed on: 11th April 2023

Good & Bad!

2
Great rates on their accounts and products but the functionality of both the App & Online Banking falls behind competitors sadly. One too many glitches and not as streamlined. Reviewed on: 18th March 2023

terrible

1
the poorest customer service i have ever experienced. Reviewed on: 16th March 2023

Simple but good

4
Pretty open and easy to sign up. Easy to use, easy to navigate within the app to find statements, etc. Reviewed on: 14th March 2023

EXCELLENT CUSTOMER SERVICE

5
Staff very knowledgeable. Great access to information Reviewed on: 11th March 2023

Great

5
The app is useful but it could be better its not as advanced as Barclay's when it comes to functions. Reviewed on: 10th March 2023

Unpleasant

2
I think virgin money treats customers who have to use their basic account badly both in branch and online Reviewed on: 10th March 2023

Virgin is the best

5
Excellent and prompt customer service Reviewed on: 10th March 2023

My first bank in the UK

5
This is the first and only bank for me when I came to the UK. I rented a room as a long-term tenant and the other banks said that was not an acceptable address proof, which is ridiculous. All I need was just putting some cash into a current account. Reviewed on: 10th March 2023

Virgin Money

4
Better interest rate on a current account Reviewed on: 10th March 2023

okay

3
Competitive interest rates when compared to the big banks. However, online banking page is not the best and telephone banking is terrible with very long wait times. Reviewed on: 28th February 2023

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