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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.19 (100 reviews)

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1.91

Based on 100 reviews, last reviewed 2nd May 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

24%

66%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

incredibly frustrating experience I’ve had an incredibly frustrating experience with Virgin Money Travel Insurance. I submitted a straightforward claim on 10 April after my child fell... Read more Reviewed on: 2nd May 2025

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (100)

Review of the Virgin Money, Travel Insurance:

Virgin Travel Insurance is a must!

Great communication, reasonable prices. Very easy to get in touch with an make a claim. Reviewed on: 3rd September 2018

Reply from Virgin Money Hi Sriya, thanks for your feedback - if there's anything we can help with just get back in touch. Thanks, Jane Response date: 5th September 2018

This is like not taking any insurance

My outgoing flight was cancelled after reaching airport. Flight company and this insurer were not ready to reimburse expenses incurred for my family to travel to the airport and back. There is no way to contact this insurer via phone. Once the claim is raised along with all the receipts etc, they took one month to respond back that they will not reimburse and airline has to reimburse. Everytime I reply to their message, it takes minimum 2 weeks to respond. Absolutely pathetic customer service. I would have been better off not taking this insurance, at least I would have save some money and lot of time. Reviewed on: 22nd March 2024

If you think your cover you are so wrong .

If you think your cover you are so wrong . You may as will not have insurance. Dec was in hospital paid my medical bill virgin have not paid a penny Reviewed on: 10th March 2024

Do NOT use Virgin

I was knocked off my motorcycle by an out of control car whilst on holiday. It broke my femur in three places. Virgin Travel Insurance were contacted within 20 minutes of arriving in hospital. It took them eight days to turn down my claim. I was lying in hospital with a broken femur for three days before I had to pay for the operation myself. The call centre were appalling and their emails were illiterate. One person couldn’t even spell his own job title. Do not use this company, they are the worst of the worst. An absolute disgrace. Reviewed on: 29th February 2024

2 MONTHS STILL NO CAR!

2 months still no car. Comprehensive insurance premium package. Hemoraging money, resulting in business collapse. Severely bad customer service. Bad complaints system. Lack of care. Bad repairers. Non English speaking. Reviewed on: 10th February 2024

Waiting, Waiting, Waiting.....

Waited 3 hours to speak ro someone. Had 5ried Chat but they told me I had to go through phone call. Have tried calling at 5 different times of day only to hear same message... Sorry, we are receiving a large volume of calls at present! There need to be government standards. For call centre response times. Virgin..... You are a disgrace. Reviewed on: 6th February 2024

ON HOLD FOR AN HOUR BEFORE GIVING UP!!!!

Me and a few friends are going to Morzine in June mountain biking......I need travel insurance so looked at Virgin money website......Website pretty easy enough to navigate and seemed a good choice......Needed to clarify whether the bike I'm hiring while over there which is an expensive one at £5500 would be fully covered........I've just spent 55 minutes on hold waiting to speak to a customer service rep........I started at 5 people in the queue and ended up at position 2 before hanging up after reading all the negative comments on here.........I'll go elsewhere Richard....F@@king waste of an hour!!!! Reviewed on: 30th January 2024

Clowns..SAVE YOUR MONEY, DONT USE VIRGIN INSURANCE TRAV

Made a claim with their travel insurance policy. Online form does not work. Rang service number and they said its fine they got the details. Claim submitted Oct 23 and one response since, now Jan 24. Waste of time, DO NOT BUY, save your money, your money will be better off with a smaller unknown company compared to these clowns. Reviewed on: 17th January 2024

AVOID!!!

This is a scandalous insurance service fronted by the household name, Virgin. When it comes to making a claim via Virgin's appointed agent "Claims Settlement Agencies Ltd, a Gallagher Bassett company" the service is appalling. Everything I've read in other negative reviews about this service (poor website claim system that does not work, an average of 4 weeks to get an email reply, emails poorly written, difficult to reach by phone.......etc) is TRUE. I first made my claim for a cancelled holiday (following a family death) on the 28th July 23. Today (30th Nov 23) I'm only 50% of the way through my claim (according to their website), but with no reliable or professional communications from CSA ltd, there seems to be no end in sight. To date I have raised complaints with CSA, promised a response within 3 days, but nothing. I have also raised the complaint direct with Virgin Money (2 emails, no response). I finally reached the Virgin complaints department by phone and they said they couldn't handle the complaint as it was nothing to do with them. They then transferred my call to CSA Ltd, who couldn't help me and promised a manager would call me back (I'm still waiting). I've had a Virgin Insurance policy for 4 years, this is my first claim and I wish I'd read others reviews before renewing. AVOID VIRGIN TRAVEL MONEY INSURANCE, so far it's been worthless when called upon. Reviewed on: 30th November 2023

NEVER AGAIN

I was taken ill the day before we would have flown to Portugal for 40th Wedding Anniversary. 31st October. I have just return from Hospital 24th November having had a Colostomy. I have tried various ways to fill in a claim form - IMPOSSIBLE Virgin portal does not work. I was told to go to CSAL - they have been taken over by a company who don't have any phone numbers You have to send e mails. ABSOLUTE RUBBISH. Its a minefield. I have given up before I start. Shame on You Virgin, Don't waste you money on this company. Reviewed on: 28th November 2023

Competitive

Virgin Travel Insurance provides comprehensive coverage options, competitive pricing, and efficient customer service. I appreciate the ease of purchasing a policy online, as well as the transparency of the coverage details. The company offers a range of plans to suit different travel needs, from basic coverage to more comprehensive options that include trip cancellation, medical expenses, and baggage protection. Overall, I feel Virgin Travel Insurance seems to provide peace of mind to travellers, when looking for reliable travel insurance. Reviewed on: 24th August 2023

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