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Virgin Money: Travel Insurance reviews

Name: Travel Insurance
Rating: 2.21 (98 reviews)

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2.00

Based on 98 reviews, last reviewed 3rd Apr 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

24%

66%

Latest highest rating:

5

Was taken into hospital virgin money sorted out all... Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Latest lowest rating:

1

Whatever you do - do NOT use Virgin Travel. I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase the cost sign... Read more Reviewed on: 3rd April 2025

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About this product

Virgin Money Travel Insurance is available for annual multi-trip or a single trip.

Virgin Money offer three levels of travel insurance. Red is the lowest cost policy with a £100 excess per person. Silver is mid-range and has an excess of £75 per person. Gold is the highest cover level with £50 excess per person.

Virgin Money Travel Insurance reviews help you find out what it’s really like to be a customer. If you’ve used Virgin Money before, you can also leave a review and share your experience.

Virgin Money Travel Insurance reviews (98)

Review of the Virgin Money, Travel Insurance:

Unexpectedly poor !

I was insured with Virgin for many years . When I had to claim , the time taken to process the claim was too long and the customer service were awful . I had to get all the forms filled in by the doctor , the insurance company would not write to him , this is no longer their job despite you giving the details on the claim form. Claims are simply farmed out to a claims handler . They tried to wriggle out of paying and only with my persistance and additional information from the Oncologist did they finally pay. Suggest you insure with somebody else , Virgin is just a front . Reviewed on: 1st October 2017

Reply from Virgin Money Thanks for getting in touch Hazel. If you’d like us to take a look into this for you, just email your details to [email protected]. Thanks, Jane Response date: 3rd October 2017

Whatever you do - do NOT use Virgin Travel.

I took Virgin Travel insurance last year. It runs out soon and as I never like policy Auto Renewals as companies always seem to increase the cost significantly, I had to contact Virgin to get a renewal price. I tried phoning - a complete waste of time as I could not get an answer. So I contacted Virgin support via email. I got a reply telling me TO PHONE THEM - pointless. So I used the on line chat and got a review price which I was happy with BUT I could not renew my policy despite following the instructions from the Virgin Chat agent. To make matters worse during the chat, I had to wait 4 or 5 minutes between each response. Anyway, after trying and trying the agent eventually told me to???? TELEPHONE!!! Yes, the bottom line is that Virgin is COMPLETELY USELESS and so now I wil have to find another company for my Travel Insurance. DO NOT BOTHER to use Virgin Travel as the customer service is ABYSMAL. I have to wonder how bad it would be if I wanted to make a claim, no doubt a miserable experience. Obviously, Virgin does not have enough Customer Support staff and those it has are poor quality. Reviewed on: 3rd April 2025

Very slick website to set up travel insurance but....

Very slick website to set up travel insurance but the 84 page policy document that is sent after you've paid differs from the website regarding the medical declaration. Then "you are number one" in the queue for 40 minutes to get it sorted out. Reviewed on: 3rd February 2025

They will not grantee payment prior to treatment

They will NOT garnered payment until you have already undergone treatment. Leaving you in a position for them to decline your payment and play the waiting game. They scammers as they request a medical report before they will provide the hospital with guarantee of payment, so your in a position where they send you to an expensive private hospital for treatment then they turn around and say “actually we might not pay, you do it first then I’ll decide” Reviewed on: 27th December 2024

Was taken into hospital virgin money sorted out all...

Was taken into hospital virgin money sorted out all my expenses would highly recommend them Reviewed on: 4th November 2024

Love the portal. Easy use

Love the portal , easy to use and lots of information. Competitive quote for the family cover I needed. Reviewed on: 4th September 2024

When is travel insurance NOT travel insurance ?

I took out a Silver annual multi-trip policy with Virgin UK july 22nd. I fell at work august 4th, fractured my elbow and rang to update them of my medical status shortly after the injury. I was advised to cancel my policy because they could no longer insure me for my said medical condition! Despite no substantial result by discussing my only offered option of cancellation with 2 different operators; I then asked to speak with a manager. Admittingly my booked call-back came within the 2-3 days; but I remain baffled ,as to why; when I was effectively insured with them; they had no intentions of continuing to insure me or reassure me during my already traumatic event. The supervisor that rang me informed me that it was a clause on page 14 of my policy that covered THEM against failing to provide me with further cover. I was refunded pro-rata, which meant they returned my money, MINUS a sum which took me up until the end of july. I asked that ALL my money be refunded since the policy was effectively nul and void and had no benefit to my security of possible cancellation of trip due to injury. The manager explained that she was personally unable to approve full refund , but would try to get the remaining money by raising my request as a complaint. That was in excess of 2 weeks ago. I won't hold my breath. Reviewed on: 30th August 2024

Virgin Travel Insurance

I took out insurance with Virgin travel before a holiday to Crete in April. Firstly the product is good and it is reasonably priced. That said the service I received after I was hospitalised for 8 days was abysmal. It took me over 2 months to receive the monies due to me after many emails and telephone approaches. No one seems to carry any authority and agents constantly ask for information which has already been supplied, no one reads the file. For the foregoing I would definitely not recommend Reviewed on: 11th July 2024

Great value for money compared to other travel insur...

Great value for money compared to other travel insurance companies and excellent customer services when making contact with them. Reviewed on: 17th June 2024

This is like not taking any insurance

My outgoing flight was cancelled after reaching airport. Flight company and this insurer were not ready to reimburse expenses incurred for my family to travel to the airport and back. There is no way to contact this insurer via phone. Once the claim is raised along with all the receipts etc, they took one month to respond back that they will not reimburse and airline has to reimburse. Everytime I reply to their message, it takes minimum 2 weeks to respond. Absolutely pathetic customer service. I would have been better off not taking this insurance, at least I would have save some money and lot of time. Reviewed on: 22nd March 2024

If you think your cover you are so wrong .

If you think your cover you are so wrong . You may as will not have insurance. Dec was in hospital paid my medical bill virgin have not paid a penny Reviewed on: 10th March 2024

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