Write a review

Vitality: Health Insurance reviews

Name: Health Insurance
Rating: 1.44 (205 reviews)

View other Vitality products

1.42

Based on 205 reviews, last reviewed 20th Feb 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

10%

88%

Latest highest rating:

5

Very quick to arrange treatment Very quick to arrange treatment operation arrangements made MRI and consultant excellent great customer service Reviewed on: 4th September 2024

Latest lowest rating:

1

Poor customer service. Poor customer service. The agents are friendly and try and help. but then the systems are updated, but this is not reflected in the online portal, so ... Read more Reviewed on: 20th February 2025

Read all reviews See your review

About this product

Vitality health insurance gives policyholders access to video GP appointments and online mental health support. By staying active, customers can earn rewards like gym membership discounts and fitness trackers. There are a range of additional add-ons to enhance your policy such as hospital choice, out-patient cover and optical, dental and hearing cover.

Choosing the right health insurance policy for your needs can be difficult with so many providers on the market. Our Vitality health insurance reviews can give you valuable insight into life as a policyholder.

Find out how long customers have had their policies with Vitality, and how satisfied they’ve been so far. Learn how policyholders feel about the price of their policies and the amount of excess they have to pay. Do policyholders feel these prices are fair for the amount of cover they have? Find out how easy it is to claim on Vitality’s health insurance and how quickly claims are paid out. Learn more about the rewards available. Read about experiences with the video GP appointments and Vitality’s customer service team. Make an informed decision when choosing your new provider by reading our Vitality health insurance reviews.

If you have a health insurance policy with Vitality, share your experience with our Smart Money People community. Why did you choose Vitality as your provider and have you been satisfied so far? What sort of illnesses and ailments are and aren’t covered under your policy? Did you opt for any additional extras? Have you made a claim, and if so, how quickly was it paid out? What features of the policy do you like the most? Is there anything you feel could be improved? Write an honest Vitality health insurance review today. Together, we can help people like you make better financial decisions.

Vitality Health Insurance reviews (205)

Review of the Vitality, Health Insurance:

The insurance that rewards you for looking after yourself

Our family has been with Vitality for around 5 years, and we have several insurance products through them. While we've not had to claim for anything to date - which is good in itself; after all insurance is only there for those 'just in case' moments - we've had plenty of use of the benefits that come with this product: free monthly cinema tickets, 50% off trainers once a year, the Peppy Menopause app, the Waitrose cashback (which can amount to a surprisingly high sum per month!), as well as the reimbursement for dental care. There are too many benefits to list here, some of which we've just in addition to those already mentioned, others which we will definitely use in the future. It is also inexpensive to add travel insurance to the health insurance, and the cover is great. I am also really happy with the access to two private doctor appointments per annum at a really cheap price, and the access to the online doctor. Overall, it's a fantastic product that virtually pays for itself over the year - providing, of course, that you keep moving to gain your points! Excellent product. Reviewed on: 22nd August 2023

Terrible customer management and service

If you get this health insurance you are on your own. For example for a physio session you will be obliged to call them as their website is useless and will prevent you from getting a authorisation code at any cost. When you call them you will be bouncing around different departments and been asked the same details on an on with very little help. I suggest you spend some more money and get a proper insurance like Axa or similar Reviewed on: 13th April 2022

I have waited 9mths and my claim hasnt even been processed yet

I logged a call for a back injury back in August 2021, it is now April 2022, they still havnet processed the claim for approval! my status says still awaiting pre approval form from my GP who has sent it in 3 times. also I go to the gym 3-4 time a week, form 30min hiit classes plus 1hr of weights and hike 12km most weekends. I still have a bronze status and dont even qualify for a free coffee! i cannot get through to anyone, the call wait is 31 members in the queue, no response to 5 emails and the only time i did get through on the phone, the phone call cut out and nobody called back. this company needs investigation Reviewed on: 6th April 2022

long queues, clunky old website and app, poor customer service, unreliable phone lines

I would provide a rating of 0 if I could. This has to be the worst customer experience in my entire life. They are almost designed to make sure people do not ask for help. What an amazing business model for a medical insurance company! Reviewed on: 21st March 2022

Absolutely useless

MIght as well stick to your GP or A&E. Their process takes forever, no-one is available quickly to authorise any care. Avoid at all cost. I've been with them for 2 years and my attempt to claim has been an awful experience. Reviewed on: 16th March 2022

Very Bad Company !

horrible critical illnes policy ! Reviewed on: 16th March 2022

Avoid

8 weeks on since my initial consultation with a Vitality GP I am still waiting on a referral, enduring one of the most complicated claims processes I can ever recall. The NHS would have seen me within 2 weeks. You simply cannot rely on these people when you need them. Reviewed on: 7th March 2022

No response to calls or emails

Do not touch this company for anything health related, the customer service is the worst I have ever known, 3 call, 20 minute + wait no answer, 4 complaint emails with no response over a 2 week period. The online portal states someone will respond within 72 hours……. Still waiting 2 weeks later. They are a complete waste of time. Reviewed on: 17th February 2022

Con artists

Don’t waste your money on vitality they DO NOT stick to their promises. They will find a item in the small print to stop them Paying out. So please go elsewhere at all costs Reviewed on: 12th February 2022

Waste of money

So many bells and whistles you would be right in thinking this company doesnt know what it is... tried to get some physio help and one would think this is a fairly standard process but it is certainly not! The one hand doesnt know what the other is doing... It is very difficult to get hold of someone and I certainly do regret not going to BUPA or one of the better known companies. Please dont use them, you will regret it!!!! Reviewed on: 8th February 2022

awful health company - don't go near

appalling customer service - waiting 90mins plus to answer phone. I've waited over 3 wks and missed an appointment as they never dealt with claim - had an ear infection...still waiting weeks later for authorisation for treatment - DO NOT TOUCH THEM Reviewed on: 5th February 2022

Do you have a different Vitality product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Simply Cash Plan
from Simplyhealth 4.29 from 5 reviews
Health Insurance
from WPA Health Insurance 1.54 from 27 reviews
Health Insurance
from Permanent Health Company 1.00 from 1 reviews

There's still more to see!

Vitality has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub