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Zempler Bank (formerly Cashplus): Business Account reviews

View other Zempler Bank (formerly Cashplus) products
4.81
Based on 7,760 reviews, last reviewed 13th Mar 2025
34500% increase in 5 star reviews
in the past 90 days
25% decrease in 1 star reviews
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Latest highest rating:

5

My 5 year relationship with Zempler has been great. I’ve been banking with Zempler formerly Cash Plus for almost 5years. Always been a great experience. Great support for a small business with an overdr... Read more Reviewed on: 13th March 2025
B's avatar
B

Latest lowest rating:

1

Awful experience Terrible customer service, incorrect information provided but a good app! Reviewed on: 12th March 2025
Dominic C's avatar
Dominic C
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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

If you have used Zempler Bank , please leave a review on Smart Money People so other businesses can hear about your experience.

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Zempler Bank (formerly Cashplus) Business Account reviews (7760)

Very quick and easy setup

5
The main issue is you have to buy the cards and that they do not allow international bank transfers. They answer the phone quickly are are very helpful. Reviewed on: 15th March 2021
Stephen Warfield's avatar
Stephen Warfield

Good start

5
Now, because Cashplus is a full licence bank, they have a good start and I am happy with them. Annual fee doesn’t exist anymore. You have to try it! Reviewed on: 23rd February 2021
Robert Suditu's avatar
Robert Suditu

The best banking experience

5
Cashplus is the best bank account I have ever had - the set up was so fast, it does everything I need and in the rare case I have a problem the customer service is quick and friendly. Can't beat it! Reviewed on: 22nd February 2021
Natalie's avatar
Natalie

Super easy to set up and use along with great customer service every time

5
We have had a business account with Cashplus for three years now and it has been a seamless experience all the way along. The team in their customer service centre have always been more than helpful very professional and courteous. I have recommended the accounts on numerous occasions to friends and colleagues. Reviewed on: 27th January 2021
Sean Tyrer's avatar
Sean Tyrer

AVOID AT ALL COSTS. FUNDS HELD FOR 6 WEEKS. CUSTOMER SERVICE UNPROFESSIONAL AND CLUELESS. COMPLAINTS FOBBED OFF

1
We lost access to our account as a result if a supposed technical difficulty 6 weeks ago. We were told the "technical department" was looking into it. 2 weeks in, with no update and after repeatedly calling to investigate, we were then told that the notes suggested this "department" had only looked into it once. The following week, we called again and then were informed that our account was to be closed within 60 days as a result of a business decision. We received no correspondance in writing of this nor wouod we have found out if we dudnt make the repeated effort to contact them. During that call, we were told if we provided details for another business account, our funds would be transfered so we set one up and did exactly that on Monday. When we did so, we were told that within 2 days, another "department" would receive the details and pass it onto a "manager" who would then authorize the payment. 3 days pass we call again and find out this did not happen. Today we called again and it still hasn't happen but we're now told it could take up to 30 days. During this time, we have had no access to our business' funds, have lost relationships with clients and have spent time and money on calling to find out what is going on. We complained and demanded compensation for the cost and loss of business this has called, they responded essenrially saying no to it all and still havent resolved the matter of oue funds. AVOID THIS BANK AT ALL COSTS. We are told different thingd everytime we investigate, they make no effort to inform us of anything and fob off complaints. Quite simply, we will be complaining to the FCA and Ombudsman regarding their behaviour, with details of all the conversations we have had with them and with whom we have spoken. Furthermore, we will now be making a court claim for our funds and the costs we have incurred next week. Our advice: STAY AWAY AT ALL COSTS If anybody else has had a similar experience, please get in touch as we'd like to take as much action as we can not just to get out situation resolved, but to make sure this "bank" is held accountable. Reviewed on: 24th October 2020
Emmanuel Young's avatar
Emmanuel Young

Cashplus is a SCAM

1
Cashplus stole more than 6000£ from my business due to “Technical failures”! They need to be investigated NOW! Please do sign the petition at change.org Reviewed on: 7th September 2020
Ornelia's avatar
Ornelia

Destroyed mt business

1
Set up account they restrictions Ted it and kept M6 money made a complaint no reply customer services all trained to delay divert frustrate ans lie. Never ever again big big big mistake. Don't be fooled into accepting a quick account that's where it ends Alanm Reviewed on: 7th April 2020
Alan mcclean's avatar
Alan mcclean

Over priced

1
Not happy with the charges charged by this organisation, they are way over the top. And most of the time there system is down Reviewed on: 3rd January 2020
The gate man's avatar
The gate man

high fees

1
can recommned trhis bank to anyone., they are not efficient Reviewed on: 3rd January 2020
David's avatar
David

Pleasantly surprised

5
Got it as a stop-gap and ended up keeping it. Recent facelift is pretty good - especially the receipt capture, which is handy. The overdraft on the account also useful and synchs up with my Free agent. Pretty happy with it. Reviewed on: 13th November 2019
Paddy's avatar
Paddy

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