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Zempler Bank (formerly Cashplus): Business Account reviews

Name: Business Account
Rating: 4.81 (7001 reviews)

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4.80

Based on 7,001 reviews, last reviewed 16th Oct 2024

33% decrease in 5 star reviews

in the past 90 days

67% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

I remember cashplus when they started. Well done guys Joshua was helpfull and polite. Great customer service Reviewed on: 16th October 2024

Latest lowest rating:

1

I received a Refunds from company think comms o2 big... I received a Refunds from company think comms o2 big company £1772. And Zempler hold my money that Refund com from with the invoice i already sent to ... Read more Reviewed on: 16th October 2024

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

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Zempler Bank (formerly Cashplus) Business Account reviews (7001)

Should you open an account with Cashplus?

Open a bank account with Cashplus if you have no other options. However, do not 100% rely on having continuous access to your money in Cashplus. Your money could easily become unavailable or blocked for prolonged periods (from weeks to months). If you can, open one or more of the low-quality bank accounts on offer and spread your money between them. (There are several others of this type of free bank account available, although from the reviews online and personal experience, Cashplus bank appears to be the worst of them.) Yes, this will create more admin for your business, however, you will reduce your risk of having no access to your money for no apparent reason. Similar to thousands of other customers, CashPlus blocked our business current account after requesting proof of address. This information was submitted immediately on the day of the request. Clients who we had given bank details to had their payments returned to them causing inconvenience. Money in the account, luckily only £1700, is currently not accessible after seven working days. The bank appears to be run by an AI, and powerless, human, well-meaning customer service assistants cannot communicate with it. (I do feel sorry for these customer service assistants. It must be very difficult to have to continuously placate unhappy customers, whilst having no power to help them. They also have to ask for reviews from the customers that they are able to please using their very basic telephone services while knowing from their many other customers that they work with what a poor bank they are employed by.) Luckily, we had two other bank accounts that we could use. Fortunately, a large transfer of money from another bank account was not made to Cashplus, otherwise, we would be struggling to pay our business expenses, wages, and bills. If there are apparent spurious security concerns raised by the AI it would be better if the bank requested information before blocking the account. If information is not supplied after a designated period of time, then I think it would be appropriate and fair to block accounts at that stage. In summary, even if the account becomes accessible once more, we have reduced trust in this bank, so we are unlikely to keep significant amounts of money with this bank. I will update this review daily in the form of a diary to let you know of our progress. 17th June 2024 - We were contacted by a Cashplus review monitor to ask for account details which were supplied immediately. We have received no further information. Reviewed on: 18th June 2024

Time to stop these charlatans

I have been a customer for 3 years,I opened a 2nd account within a day they froze the account asking for ID .i sent letters from my account with them which they refused to accept. Their customer service have put the phone down 9 times so far and emails have gone unanswered. There are hundreds of businesses who are experiencing this just check all the reviews everywhere. Within a day of a bad review loads of 5 stars appear, they only answer these and none of the complaints. The FSC have numerous complaints against them, the uk cusservice is a call centre abroad and refuse to do anything connected with gaining access to your money and simply put the phone down. They are unprofessional and nothing short of criminals Reviewed on: 18th June 2024

Very efficient bank, easy to talk to if there is a p...

Very efficient bank, easy to talk to if there is a problem and I have recommended them to my family. Reviewed on: 29th May 2024

Great Experience

Easy to get set up user friendly and does exactly what you want with out the jargon Reviewed on: 1st May 2024

Very bad bank AVOID , they are a fraud gangster...

Very bad bank AVOID , they are a fraud gangster Reviewed on: 18th April 2024

AVOID very bad bank

AVOID! They just freeze your account for NO reason without notifying you and the customer service are terrible never helpful, they are a disaster for business Reviewed on: 18th April 2024

Excellent, thank you, the best bank ever

Excellent, thank you, the best bank ever Reviewed on: 13th April 2024

Perfect for the football club i run.

Perfect for the football club i run. never any issues everything straight forward Reviewed on: 12th April 2024

closed my account a few days after opening it.

closed my account a few days after opening it. was only to store money for fscs because one bank isnt enough. very odd. Reviewed on: 12th April 2024

So good.

So good. I very hapy with services Reviewed on: 11th April 2024

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