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Zempler Bank : Business account reviews

Name: Business account
Rating: 4.74 (9893 reviews)

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4.74

Based on 9,893 reviews, last reviewed 30th Oct 2026

75% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

89%

Latest highest rating:

5

Easy to navigate and very user friendly Easy to navigate and very user friendly Reviewed on: 5th October 2026

Latest lowest rating:

1

Terrible bank and customer service. Terrible bank and customer service. They lie all the time and just make stuff up. They refused to verify my account with the documents provided. They ... Read more Reviewed on: 30th October 2026

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About this product

Zempler Bank offers business accounts with no monthly fees, FSCS protection, and tools for managing finances. Features include UK-based telephone support, 24/7 fraud monitoring, in-app and online banking. Zempler Bank say they are dedicated to supporting small businesses with reliable banking solutions.

This review account was formerly for Cashplus, who rebranded to Zempler Bank on 9 July 24.

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Zempler Bank Business account reviews (9893)

Terrible bank and customer service.

Terrible bank and customer service. They lie all the time and just make stuff up. They refused to verify my account with the documents provided. They are now holding my money in my account and refusing to return it. Do not under any circumstances open an account, go to a real bank instead Reviewed on: 30th October 2026

Easy to navigate and very user friendly

Easy to navigate and very user friendly Reviewed on: 5th October 2026

Absolutely stay away from this bank unnecessarily fr...

Absolutely stay away from this bank unnecessarily freezes ure bank and money!!! Very difficult to get back! Reviewed on: 31st August 2026

AVOID!!! AVOID!!!! AVOID!!!

: 20 Days, £12,500 Frozen, Zero Explanation. Avoid for Business.* I have been a Zempler Bank business customer and I am appalled. For 20 days my business account has been restricted without a single reason provided. For 18 days my balance correctly showed £12,500. Yesterday it suddenly dropped to £0. No transactions. No email. No phone call. I have contacted customer service daily. They cannot tell me why. They cannot escalate. They cannot give a timeline. The only response I received was a generic complaints acknowledgment with a deadline of 10th September 2026. What is worse is that Zempler’s own help pages portray customers who complain as suspicious. After reading 4500+ similar Trustpilot reviews, it is clear this is a systemic issue, not an isolated case. Holding £12,500 of business funds with no access, no communication, and no accountability is not banking. It is negligence. As an FCA-regulated firm, Zempler has a duty to treat customers fairly and provide reasons for account actions. They have failed on every count. I would strongly advise any business owner to avoid Zempler Bank . Reviewed on: 28th August 2026

Excellent Bank

Excellent Seevice Highly Recommend Reviewed on: 20th June 2026

PureBeauty

Fees are extremely expensive and charges for almost everything you do on your account Reviewed on: 23rd May 2026

Great for startups

I was looking for a bank account for a new business and this has been great. It helped cover the costs of the formations and also the team that provides support is great. There is simplicity to the visuals that make the app really easy to use. Reviewed on: 22nd May 2026

I have no problems or issues and Im happy wih their...

I have no problems or issues and Im happy wih their service. Reviewed on: 12th May 2026

Easy access customer service and good explanation fo...

Easy access customer service and good explanation for any queries Reviewed on: 1st May 2026

Super practical, super safe, and very attentive.

Super easy, super safe, and I feel good about my money. The quality of service, the speed, the clarity, and the patience were all excellent. Reviewed on: 29th April 2026

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