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1st Central: Car insurance reviews

Name: Car insurance
Rating: 1.66 (906 reviews)

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1.51

Based on 906 reviews, last reviewed 8th Jul 2025

400% increase in 5 star reviews

in the past 90 days

16% decrease in 1 star reviews

in the past 90 days

12%

79%

Latest highest rating:

5

Found you online,needed a cheap quote,you certainly... Found you online,needed a cheap quote,you certainly provided it.Thank you Reviewed on: 3rd June 2025

Verified source

Latest lowest rating:

1

Absolute highway robbery, after opening a new car in... Absolute highway robbery, after opening a new car insurance policy they waited 32 days (4 days after your legal right to change your mind) to tell me ... Read more Reviewed on: 8th July 2025

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About this product

With 1st Central, you can insure a single car or opt for a multicar policy. There’s also a telematics policy.

As standard, you get up to 90 days free cover when driving in Europe. There are five policies to choose from giving different levels of cover: ValueOnline, Online, LegalOnline, PlusOnline and PremierOnline.

1st Central car insurance reviews help you find out what it’s really like to be a customer. If you’ve used 1st Central before, you can also leave a review and share your experience.

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1st Central Car insurance reviews (906)

Scam Artists - STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!

They hook you in with a low insurance monthly fee then ask you for paperwork, which in my case the email went into my junk folder. They also don't state that additional paperwork will be requested at a later date when signing up for it, which regardless if you upload or email will cost between £25-20. They then charge you more money (in my case £250, plus £50 admin fee) if the paperwork isn't received within 2 weeks. I Only noticed when looking at my bank statement as my insurance was doubled. There website doesn't allow you to upload the documents, so instead of being charged £25 to upload the documents you are charged £50. They then communicate via email no problem until you send the documents (3rd attempt this week), in which case I'm told they haven't received it ( I have a delivery note) and tell you they don't have your email on file (you know the one you've been communicating on so far and confirmed on the phone a few days before). So you've to forward yet MORE info/documents, different to the original requested documents. Most likely to keep you costs as high as possible for as long as possible then charge you an additional fee to update, then charge you again to update again with more documents. Total scam, never in my life have a i experienced this with an insurance company - complaining to ombudsman. Reviewed on: 13th December 2021

Wrong doing company

After being insured with this company for 5months and having my car compounded by my son. I provided every document they asked for and still not happy as my maiden name is black and married name dodsworth. After 26yrs of driving under the maiden name black yet insured in dodsworth. Same address photo on driving liscence and passport. They adamant my divirce decree should have my name typed out black yet its still dodsworth. I cant gv them anymore documents to say im the person i am. Unbelievable so i cancelled my insurance 2nite b4 they cancelled it tomorrow as they wouldnt wait for more info from my solicitor. The cancellation fee was beyond greed when i cud of done it myself on the portal yet they blocked me from doing it. Never claimed in all the yrs of being a driver and you get a backstreet shitty company like this. Should of known better trying to save extra 50 qid on my insurance. AVOID WITH CAUTION Reviewed on: 9th December 2021

CRIMINALS

PEOPLE PLEASE BE VERY CAREFUL WITH THOSE DISGUSTING CHEATS!!! They are fraudsters who cheating their customers!!! Avoid that disgusting firm as hell!!! Reviewed on: 9th December 2021

45 MINUTES WASTED TO FIND OUT MY CLAIM WASNT COVERED

I called to report my partner's car was hit while i was driving it. No damage to my partner's car. I wanted to log the incident in case the other side (who were at fault) made a claim. I wanted to claim on my 3rd party entitlement. This was explained in the first 5 minutes of the call. However, full details were taken, and then at the end I am told you arent covered if the car is owned by your partner. If this was known at the start of the call, why waste 45 minutes ? My confidence in this insurance provider is significantly undermined. Reviewed on: 7th December 2021

Appalling company with terrible ethics!

After taking out a policy I was asked for documents to be sent to clarify information. I had made a small error when completing the info (different purchase date). They charged me an admin fee of £50 to amend this which I completely appreciate I am liable for for my small mistake. What I don't understand and find disgusting, is the fact that the premium went up significantly just because of a small change of the purchase date which makes no difference to my ability to drive/car value etc. Very disappointed!! Both myself and my partner insure with this company and definitely won't be renewing next year!! Avoid Reviewed on: 7th December 2021

a shitty company

For 45 days insured I paid 360 pounds because they have to many charges and fees...stay away of this company Reviewed on: 6th December 2021

Very bad customer service

Wished to cancel within 14 days and before insurance due to begin. Told I am eligible for a £50 arrangement fee. I will complain to the ombudsman as they need to be held accountable. It will also mean they get charged £750 for each complaint Reviewed on: 5th December 2021

Stealers stay away ! VOID VOID VOID VOID VOID VOID

I canceled both cars cause they increased the monthly payment , and now the request £383 cancelation fees I had already report them to FCA/FOS , they need to shut down this company its illegal Reviewed on: 2nd December 2021

DO NOT USE!!!

Cancelled my insurance renewal as no longer have the car and found somewhere cheaper to insure my new car. 1st central charged me £50 'arrangement fee' which is apparently for them registering your details with dvla, I questioned what exactly the deposit I paid when I took out the policy was for but the lady in the call centre couldn't tell me. It's OK though as they didn't charge me the £50 cancellation fee on this occasion. What an absolute joke! Take out an insurance policy with these and you'll have to keep it for life with hiking renewal fees or pay ridiculous amounts to cancel. AVOID AVOID AVOID!!! Reviewed on: 29th November 2021

Scam

Basically a scam to bring in new customers then charge them extra once you've signed up. I got quoted £20 a month but when I signed up they asked me to validate my policy and requested numerous documents and details to verify my details, including proof of residency in the form of a document from OVER 5 years ago. If you don't do this by a certain deadline they hike up your premium and charge you a £50 admin fee - for something a robot clearly did automatically. No other insurance company asks for this much information - if I did try to make a claim they'd verify my details anyway and if they were incorrect then they wouldn't pay out, so this is obviously a scam. I've now cancelled my policy and ended up paying a £93 cancellation fee, stay away from 1st Central. Reviewed on: 26th November 2021

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