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Libby

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Review of the 1st Central, Car insurance:

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Scam Artists - STAY AWAY!!!!!!!!!!!!!!!!!!!!!!!

They hook you in with a low insurance monthly fee then ask you for paperwork, which in my case the email went into my junk folder. They also don't state that additional paperwork will be requested at a later date when signing up for it, which regardless if you upload or email will cost between £25-20. They then charge you more money (in my case £250, plus £50 admin fee) if the paperwork isn't received within 2 weeks. I Only noticed when looking at my bank statement as my insurance was doubled. There website doesn't allow you to upload the documents, so instead of being charged £25 to upload the documents you are charged £50. They then communicate via email no problem until you send the documents (3rd attempt this week), in which case I'm told they haven't received it ( I have a delivery note) and tell you they don't have your email on file (you know the one you've been communicating on so far and confirmed on the phone a few days before). So you've to forward yet MORE info/documents, different to the original requested documents. Most likely to keep you costs as high as possible for as long as possible then charge you an additional fee to update, then charge you again to update again with more documents. Total scam, never in my life have a i experienced this with an insurance company - complaining to ombudsman. Reviewed on: 13th December 2021

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