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Cover My Breakdown: Personal breakdown insurance reviews

Name: Personal breakdown insurance
Rating: 1.21 (19 reviews)

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1.16

Based on 19 reviews, last reviewed 16th Mar 2025

No new 5 star reviews

in the past 90 days

75% decrease in 1 star reviews

in the past 90 days

4 star

3 star

2 star

95%

Latest highest rating:

5

Value for money, clear information Value for money, clear information Reviewed on: 13th October 2024

Latest lowest rating:

1

Refused to assist under my policy on two separate oc... Refused to assist under my policy on two separate occasions despite having the relevant cover included in my cover. Cowboy, rip off merchants Reviewed on: 16th March 2025

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About this product

CoverMy Breakdown offer a personal breakdown policy.

The personal breakdown policy covers up to four people in any vehicle. This type of policy means you’re covered whether you’re the driver or a passenger. The breakdown cover can be applied for and set up online.

CoverMy Breakdown reviews help you find out what it’s really like to be a customer. If you’ve used CoverMy Breakdown before, you can also leave a review and share your experience.

Cover My Breakdown Personal breakdown insurance reviews (19)

Review of the Cover My Breakdown, Personal breakdown insurance:

The worst service possible

Not happy ! DO NOT USE THESE PEOPLE !! Having called them due to a car breakdown, it took 45 minutes for someone to answer the phone, another 15 minutes on hold only to be told they would not cover the breakdown as I had disconnected the battery to stop the alarm sounding constantly ( the alarm/ immobiliser has gone into fault) . Apparently this was deemed as a failed DIY repair so they would not send someone out .The car had broken down within 50 yards if a pub, as well as running the battery flat, it was annoying the patrons of the pub one of which was a mechanic who had a few tools with him to disconnect my battery. However amazingly they would send someone out if I paid separately . I think he said it would start at £195 plus VAT. Reviewed on: 18th August 2023

Refused to assist under my policy on two separate oc...

Refused to assist under my policy on two separate occasions despite having the relevant cover included in my cover. Cowboy, rip off merchants Reviewed on: 16th March 2025

I got my own car going and was charged £125

My car wouldn't start, i could only presume the battery had died. A friend had a jump pack an tried jump starting the car but no joy. So i called cover my breakdown who I'm covered with. when I gave all my details they said a wait time of 2 hours. I then got a message to say it will be close to 3 hours. I couldn't afford to wait 3 hours so I asked a guy if he knew how to get it going he had jump leads and was able to jump starting the car an get it going. I informed cover my breakdown an told them I will no longer need there services as I've got the car going an they told me that will be a £125 cancellation fee. There service was poor and I'd highly recommend not going with this company it's a scam Reviewed on: 10th March 2025

Awful service.

Awful service. Total con. I had a flat battery and managed to jump start the car the previous day, but couldn't get it into the garage to get it replaced. Couldn't get it started following morning likely because it was cold. Needed them to send out a technician with a battery pack (paying £30 excess) only to be told that as i drove the car with a known fault they'd charge £120+VAT to send out the technician. Obviously like so many insurance companies, just taking the mick and trying to claw back money at any opportunity. Avoid like the plague. Reviewed on: 19th February 2025

Avoid, Avoid, Avoid.

Avoid, Avoid, Avoid. Cannot and would not ever recommend this scam company to anyone. They refused my request for service because i briefly left the vehicle to use a toilet as I have a health condition. As a lone female stranded miles from home, they abandoned me and then demanded I pay £125 to them according to their cancellation script. Disgusted by the way they treat genuine customers. Never again. Scammers. Reviewed on: 31st January 2025

APPALLING

Had a breakdown, advisor claimed similar symptom to a previous call out. After lengthy conversation expected me to pay £270 to attend. Cancelled call, will never use again and would definitely never recommend. Reviewed on: 6th January 2025

Awful service! Demanded£120 to come out

I was told by a rude advisor I would have to pay £120 for call-out to start my van even though I was covered for any number of call-outs. Apparently as my van had previously had a problem starting I wasn’t covered!!! The most ridiculous I have heard! How could anyone tell if it was the same problem without seeing it and even so I ought to be covered. The advisor said as I hadn’t subsequently taken my car to the garage they wouldn’t help. But despite his insistence I WAS NOT told to do this. Absolutely awful- left me a woman pensioner on her own completely stranded. Reviewed on: 4th November 2024

Value for money, clear information

Value for money, clear information Reviewed on: 13th October 2024

COVER MY BREAKDOWN. Don’t bother

When you need a breakdown service you’re most probably at a low point, miles from home and wanting help, cover my breakdown are not the company for you, they hide behind small print and won’t get you home, national service isn’t what it it sounds like, they only take you within 25 miles of a named garage or address. Reviewed on: 27th September 2024

You Get What You Pay For... Rip Off Merchants!

Absolute joke! Should know the price was too good to be true - company is fine if you don't ever need assistance but when you need help, you're screwed! Tyre burst due to potholes so called for assistance. New car so only has temp repair kit - advised 'they don't do that'. Was advised they could send a tow truck or that I could arrange mobile tyre service and would be reimbursed up to £50. Opted for second option as easiest. £150. Have just been refunded £10! Reviewed on: 7th August 2024

AVOID absolute con merchants

I had a flat tyre in my old car, she asked how it happened I said no idea I mean there are pot holes everywhere BOOM that’s what they were waiting for, I said pot hole so they refused to come out and change the tyre/tow to a garage/do anything I had to pay £250 to get a tyre service to come out and replace. I carried the cover over to my new car, stupid me. My car cut out while driving, I was told up to 90 min wait I said I’m blocking a single road cars can’t get past which according to her made this ‘an emergency’ so they’d get there much quicker than the 90 minutes. I’d originally booked it to go to my home because by the time they turned up the garage would be close. As I was waiting I rang the garage, they said they’d leave the gates open and look at it first thing. I rang back recovery to say this and could it go to the garage, no she then said because I’d said my address it’s going there, I explained she refused I said I have the top cover she said no, I said that I have nationwide cover she then said I had to be 25 miles away from my house to have my car towed to a different location, what?! I was also told that because I said it was an emergency as I was blocking a road that also meant my delivery address couldn’t be changed, an emergency?! The on hold music says 50 mins wait but can be 90 I was 1 hour and 50 minutes for someone to turn up and that’s the emergency response?! I was then quoted ‘from £125’ I rang to book this it then jumped to £450 I said it’s the truck that has the crane attachment as it’s hybrid car oh that will be extra, of course it will, I then had to pay £850 to get it towed from my home address to the garage which was 21 miles away which they could’ve done originally when I called them and I wouldn’t have had to pay anything. This company is an absolute con Reviewed on: 20th July 2024

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