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Monument: Savings reviews

Name: Savings
Rating: 4.89 (506 reviews)

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4.90

Based on 506 reviews, last reviewed 7th Apr 2025

39600% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

91%

Latest highest rating:

5

Very good rates and easy to use app Very good rates for savings accounts, and an app which is very easy to use and does exactly what I would expect it to. Easy to set up, and payments in... Read more Reviewed on: 7th April 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (506)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Hassle free and Hands up for Monument

My experience has been hassle free Reviewed on: 31st March 2025

Simple, straightforward, easy set up...

Simple, straightforward information and easy set up of app based accounts. Clear and accessible information provided on additional accounts that you can qualify for. Customer service is excellent. Reviewed on: 30th March 2025

Highly recommend

I have had several accounts with Monument now. Fantastic rates and variety of accounts. The app is so simple to use and hassel-free, it looks very professional. Opening accounts and transferring funds is easy and swift and you receive instant messages and emails to confirm your actions. Highly recommend! Reviewed on: 30th March 2025

Great saving rates

Great saving rates are available and ability to easily transfer from one accounts to another. Reviewed on: 30th March 2025

It is very good.

It is very good.App is easy to use, interest rate is higher than others Reviewed on: 30th March 2025

Very easy

I haven't had any any issues, everything is always very easy Reviewed on: 29th March 2025

Information clearly laid out on App.

Information clearly laid out on App. App easy to use and customer services very helpful. Reviewed on: 29th March 2025

Happy customer

The App is really easy to use, it’s easy to transfer money between accounts. The customer service is excellent. Reviewed on: 29th March 2025

Very helpful with a special request

Very helpful with a special request Reviewed on: 29th March 2025

Simple to sign up, great rate vs competitors, great...

Simple to sign up, great rate vs competitors, great UX in the app, good email communications. Would be good if they keep rolling out new products. Reviewed on: 29th March 2025

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