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Monument: Savings reviews

Name: Savings
Rating: 4.57 (94 reviews)

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4.29

Based on 94 reviews, last reviewed 9th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Top Marks In All Areas Deposits and withdrawals really are instant with no delay like other so called 'instant access' accounts I've used. A great app too and favourable rat... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

You can save between £25,000 and £2,000,000 with Monument.

Choose from fixed term deposits, notice accounts and easy access savings. Monument savings accounts can be opened and managed through the mobile app. If you need help, you can speak to the UK-based team instantly in the app or via the phone.

Monument savings account reviews help you find out what it’s really like to be a customer. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (94)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Easy to open informative app

It’s just so easy, clear, good interest rates Reviewed on: 11th March 2023

Good app, rates and setup.

Easy to set up app, transfer funds and with market competitive rates towards the higher end. Reviewed on: 11th March 2023

Never ended using them as they took too long to get back in touch about an ISA.

I wanted an ISA that was being offered however they didn't set it up and I went elsewhere Reviewed on: 11th March 2023

Quality service and very impressive app

Decided to join monument after very favourable reviews on the internet the whole process was very smooth and professionally managed Reviewed on: 11th March 2023

Savings

Rest to follow and operate the account, competitive rates Reviewed on: 11th March 2023

Superb app based bank

Really impressed with the loyalty bonus rates you receive if you wish to reinvest after account maturity. Reviewed on: 10th March 2023

New world bank

Bank is small, focussed on just supporting basic services. One of the highest interest rates.. For customers the bank is very easy use. Reviewed on: 10th March 2023

First experience with this bank

Very good company to deal with and I would recommend them to anyone else Reviewed on: 9th March 2023

Savings and Communications

I realise the Monument Bank are young, but they doing the best to give customers a best experience. Reviewed on: 9th March 2023

Good easy to use service

Able to apply for an account at a competitive rate. Easy to apply and add funds. Reviewed on: 9th March 2023

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