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Monument: Savings reviews

Name: Savings
Rating: 4.57 (94 reviews)

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4.29

Based on 94 reviews, last reviewed 9th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Top Marks In All Areas Deposits and withdrawals really are instant with no delay like other so called 'instant access' accounts I've used. A great app too and favourable rat... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

You can save between £25,000 and £2,000,000 with Monument.

Choose from fixed term deposits, notice accounts and easy access savings. Monument savings accounts can be opened and managed through the mobile app. If you need help, you can speak to the UK-based team instantly in the app or via the phone.

Monument savings account reviews help you find out what it’s really like to be a customer. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (94)

Review of the Monument, Savings:

I am unsure about his App.

I am unsure about his App. I opened a 45-day notice account and all went well- easy to set up and use the App. However, on trying to withdraw my money I noticed there is no option/button to close the account nor nothing telling me what the daily interest is/ has be earnt. So, I could only draw out the Balance amount displayed minus the interest which stays in the account after the withdrawal? -according to a chat session. As I thought this was rather silly, I changed my interest payments from compounded to being paid into my linked account. This didn’t happen and the interest has stayed in my account. On using the chat facility again, I was told there is a technical glitch and I would have to wait 48hrs to get my money. Not impressed. The other idea of not having a log out button is plain daft- The reason is safety/security so you can’t remain logged in? All decent apps allow you to log out and then automatically log you out anyway after a period of inactivity – some of which you can set to a particular timer i.e. 2mins, 5mins etc. This App is just LAZY. This App needs a CLOSING ACCOUNT button and a LOG OUT button – it also needs to FUNCTION properly. If I have got to ring/chat to you every time I needed to do something with my money then what's the point of an App at all? Is the App working for Monument or Monument working for the App? Reviewed on: 2nd May 2024

Excellent customer service

Dealt with my query quickly and efficiently. Let me know exactly what I needed. Reviewed on: 9th March 2023

Best customer service

I fully recommend their amazing team Reviewed on: 9th March 2023

Easy, best rates

So easy to set up an account on the app, easy to transfer money into account and have the best interest rates on the market. Win, win for my money. Reviewed on: 28th February 2023

Great new bank

Very easy to open savings account with good rates. Reviewed on: 27th February 2023

Definitely a better than average company

Excellent website, easy to access. Pleased that the interest rate has moved a bit better than several others Reviewed on: 27th February 2023

Excellent feedback

A pleasurable experience dealing with a bank Reviewed on: 26th February 2023

Excellent Banking App

It was super easy to invest with monument with market leading interest rates and easy of use. Reviewed on: 26th February 2023

Great service

Easy to understand online service Reviewed on: 26th February 2023

Savings Account

Very easy to set up, view account using monument app Reviewed on: 26th February 2023

Great products, delivered in a great app.

I initially opened an account for their great savings rates. It was a seamless account opening experience. Reviewed on: 26th February 2023

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