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Ady W

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Review of the Monument, Savings:

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I am unsure about his App.

I am unsure about his App. I opened a 45-day notice account and all went well- easy to set up and use the App. However, on trying to withdraw my money I noticed there is no option/button to close the account nor nothing telling me what the daily interest is/ has be earnt. So, I could only draw out the Balance amount displayed minus the interest which stays in the account after the withdrawal? -according to a chat session. As I thought this was rather silly, I changed my interest payments from compounded to being paid into my linked account. This didn’t happen and the interest has stayed in my account. On using the chat facility again, I was told there is a technical glitch and I would have to wait 48hrs to get my money. Not impressed. The other idea of not having a log out button is plain daft- The reason is safety/security so you can’t remain logged in? All decent apps allow you to log out and then automatically log you out anyway after a period of inactivity – some of which you can set to a particular timer i.e. 2mins, 5mins etc. This App is just LAZY. This App needs a CLOSING ACCOUNT button and a LOG OUT button – it also needs to FUNCTION properly. If I have got to ring/chat to you every time I needed to do something with my money then what's the point of an App at all? Is the App working for Monument or Monument working for the App? Reviewed on: 2nd May 2024

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