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Monument: Savings reviews

Name: Savings
Rating: 4.58 (95 reviews)

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4.24

Based on 95 reviews, last reviewed 29th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Monument has been great. Monument has been great. Sleek and simple app, easy to set up and customer support team that is always willing to help Reviewed on: 29th January 2025

Latest lowest rating:

1

STAY AWAY Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash whi... Read more Reviewed on: 9th September 2024

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (95)

Review of the Monument, Savings:

It’s ok until things go wrong!

For the last year this bank has been great, however I made a silly mistake today and transferred into the 35day access fund instead of my instant access fund. It was using my Barclays Bank and saved account details. I instantly contacted Monument and informed them of my error, they basically said TOUGH LUCK and are holding my funds for 35 days. Unfortunately for me these were my self assessment tax funds and I won’t be able to access them in time so it’s a costly mistake on my part. I would normally have other funds available but we have some property transactions this month making funds transfer more complicated than usual. I have encouraged friends and family to bank with Monument but I’ll be telling them how wrong I was. I’ll be closing my accounts and my parents this week, I’ll obviously have to wait 35 days to close mine… and that can’t come soon enough. If you make an error DO NOT expect to be treated like a human being by this bank, they have a computer says no mentality. Reviewed on: 3rd July 2024

Reply from Monument Hello Laetitia, thank you for taking the time to leave a review. We're truly sorry to hear about your recent experience and completely understand your frustration. On this instance we didn't quite meet our normal standard of service and we needed to set things right. We believe this issue has now been completely resolved. Your feedback is invaluable to us, helping us to continually improve and we appreciate the opportunity you've given us to make amends. Thank you for being a valued Monument client. If you have any further concerns, please don't hesitate to contact us in future. Response date: 8th January 2025

Easy to deal with

Set up a savings account online , the first time I had done this. The process was very easy to do even for not so computer savvy people like myself . Easy to log in and check your account. Reviewed on: 10th February 2023

Answered phone straight away got told exactly what I needed

Wanted to invest in a bond staff member extremely helpful. I was concerned about transferring x amount over in case of trouble going through, staff member suggested transferring £1 to make sure account open and I’m happy then transfer as much as I want to after being happy. Fantastic service. Reviewed on: 10th February 2023

Banking made human

A great all round banking experience. A good banking app. Communicative and responsive, without being intrusive. Reviewed on: 10th February 2023

Awesome service and easy to use

Very easy and simple to set up, good Customer service quick to respond. Reviewed on: 9th February 2023

excellent customer services, with care and respect

i loved monuments customer services they conform to customers expectations. Reviewed on: 9th February 2023

Simple, easy and personal banking

Found the ease of this fantastic, and staff are very helpful and personal. You don't have to provide unnecessary ID information either as they run a check for you. Reviewed on: 9th February 2023

Excellent service, great accounts

Really pleasant service and products that offer outstanding rates Reviewed on: 9th February 2023

Good app, good rate

The app is good. Easy to contact someone when I need help. Interest rate was good for the time I opened up the account. Reviewed on: 9th February 2023

Opening an account is a smooth process

I actually got refused an account in my first attempt but the problem was fixed quickly with prompt advice by a Monument advisor - one of my docs didn't pass the security check. I genuinely think it's a good thing, as it shows these guys take your security seriously. Reviewed on: 9th February 2023

Excellent service.

great rates, easy online banking. Reviewed on: 9th February 2023

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