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Monument: Savings reviews

Name: Savings
Rating: 4.89 (499 reviews)

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4.90

Based on 499 reviews, last reviewed 3rd Apr 2025

39000% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

92%

Latest highest rating:

5

Superb People to Deal With Seamless. Their app and IT is absolutely superb. So fast and simple. And when I have asked them a question they are very responsive. I cant recommend ... Read more Reviewed on: 3rd April 2025

Latest lowest rating:

2

not good Not complete expectations. There shiuld be real time expenation. Reviewed on: 29th March 2025

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About this product

Monument clients can save between £25,000 and £2m.

Accounts include Easy Access, Limited Access Saver, Fixed Term Deposits, Notice Accounts, and an Easy Access Cash ISA. Monument savings accounts can be opened and managed through the mobile app. The UK-based team is available via in-app live chat, call, video, or email.

Monument savings reviews help you find out what it’s really like to be a client. If you’ve used Monument before, you can also leave a review and share your experience.

Monument Savings reviews (499)

Review of the Monument, Savings:

STAY AWAY

Would not recommend anyone who are thinking to move their money into monument savings because of their interest rates. I have a large sum of cash which I now need access too and they’re refusing to transfer my money back to my own personal account with no reason. They’ve held my money for months with no issues and the minute I want access to my money they’ve blocked me on the app They’ve cut all communication with me and managers are refusing to speak to me. The staff are rude and ignorant. I have the right to know what is going on with my money! Emailed the CEO Ian Rand and the board directors to ask for some help and no response from them. Sent many emails over the few weeks and still not heard a response. Reported them to FCA and financial ombudsman and will be taking legal action against them. Would never bank with them again. Awful experience. Reviewed on: 9th September 2024

Reply from Monument Hello, Azam; thank you for taking the time to leave a review. As communicated by our team to you, we have regulatory obligations that we must abide by and cannot discuss cases like this on a public forum for confidentiality reasons. Unfortunately, cases like this are outside our control. If you have any queries, please get in touch with us, and thank you for banking with Monument. Response date: 31st October 2024

Superb People to Deal With

Seamless. Their app and IT is absolutely superb. So fast and simple. And when I have asked them a question they are very responsive. I cant recommend them highly enough. Thank you. Reviewed on: 3rd April 2025

The app is the easiest one to use and to understand...

The app is the easiest one to use and to understand and is so efficient and quick! Reviewed on: 3rd April 2025

Second time of using a fixed rate savings product.

Second time of using a fixed rate savings product. Competitive rates, good app. and regular updates and notifications. Also offer concierge services. Reviewed on: 2nd April 2025

I highly recommend Monument company.

I highly recommend Monument company. Their mobile application quality is consistently outstanding, exceeding my expectations every time. Easy to use it and quick. And also, I was completely impressed with their professionalism and customer service. Reviewed on: 2nd April 2025

Everything is effortless and great interest rates

Everything is effortless and great interest rates Reviewed on: 2nd April 2025

Best Bank Ever.

Always helpful and polite towards their customers. Online banking is really good and easy to use. Would recommend you to friends and family without hesitation. Reviewed on: 2nd April 2025

Exceptional banking experience the mobile banking ap...

Exceptional banking experience the mobile banking app is smooth, swift and effortless Reviewed on: 2nd April 2025

Great Modern Bank

Monument is exactly what you would want from a modern savings bank. Easy to use app and clear account options. Reviewed on: 1st April 2025

Easy to work

Very simple to set up and work with. Website is well designed. Reviewed on: 1st April 2025

Good rates not had reason to contact bank

Good rates not had reason to contact bank Reviewed on: 31st March 2025

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