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AA: Breakdown Cover reviews

Name: Breakdown Cover
Rating: 2.99 (195 reviews)

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2.57

Based on 195 reviews, last reviewed 21st Jan 2025

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

36%

16%

43%

Latest highest rating:

5

I cannot thank AA Roadside Assistance enough for the... I cannot thank AA Roadside Assistance enough for their exceptional service during my recent breakdown. Driving from Devon to London early on a Saturda... Read more Reviewed on: 17th December 2024

Latest lowest rating:

1

TERRIBLE SERVICE DID NOT PROVIDE SERVICE PAID FOR! Called for breakdown 1845, informed help would be there in the hour. Two females in the vehicle,one 88 years old and freezing cold. Dark and raining. ... Read more Reviewed on: 21st January 2025

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About this product

Like many drivers, breaking down is not something we want to think about! But when it happens, You'll be thankful that you're with a good breakdown cover provider. That's were our AA breakdown cover reviews come in. You can read and write YOUR AA Breakdown cover reviews. We started Smart Money People to help drivers like you to find the best breakdown cover based on our honest reviews. Together, we can make financial services work better for everyone.

AA Breakdown Cover reviews (195)

Review of the AA, Breakdown Cover:

Aa have let me down and hampered my work

I have been waiting for my van to be recovered from Manchester back to Liverpool since the Aa mechanic placed an order for one at 1pm yesterday . The wheel bearing has disintegrated, and the vehicle is un- drivable. I was initially told that I would be recovered within 90 minutes. I had no word from anyone, so called the Aa, only to be told eta 4.30 pm. When no one showed up at 4.30pm, I called back, and was told that Mansfield recovery were too busy, and couldn’t give me an eta. Obviously, this was very upsetting for me, as I had been waiting since 10.30 am. It was now dark, raining and the road I was on isn’t a safe place to be at night. The Aa operator then offered to call me a taxi back to Liverpool, with the promise that, if I left my keys in the wheel arch of the van, then the Mansfield recovery truck would collect my van later that evening, and deliver it to my mechanic in liverpool. This I agreed to, as I needed to load up another vehicle for work in Manchester the next day. My van still hasn’t been recovered for me, and my mechanic had moved other jobs, so that he could fix my vehicle today, ready for me to work with tomorrow. Mansfield quite clearly don’t see Aa customers as a priority…… and the Aa operator couldn’t find anyone else to recover my van either. Which begs the question, what am I paying for? I was told I had upgrade my cover yesterday from gold membership, to cover the transit as a business vehicle. I was charged £107, only to be treated appallingly. This has caused me a great deal of stress. I have been left worrying that my van could get vandalised or stolen….. the keys are in the wheel arch, as the operator suggested. If something bad happens to my van, because the Aa hasn’t recovered it, who will be liable. I am now going to have to use another smaller van, and make two trips tomorrow…. This has messed me around, and so I would like to know how the Aa think this is a good way to treat loyal Customers? Definitely going to leave them asap, after pursuing them legally. I’m now told they will recover it at 9.15 tomorrow, but I’m not holding my breath… They have lost another loyal customer…… Reviewed on: 21st January 2025

Put wrong fuel into my car

Accidentally put unleaded fuel into my diesel car. I'm a key worker, full-time care assistant, so not paid masses of money and have to work hard for it. Leah from the AA organised a technician to come this week to drain the fuel from my car, remove the contaminated fuel, clean then repopulate with correct fuel and MOST importantly arrange for a deferred payment schedule till I have the funds. I've been with the AA for a total of 33 years, and they have NEVER let me down. I would recommend them to anyone on the planet. Reviewed on: 26th December 2023

6H waiting to recovery

I've been a loyal member of AA for five years, but my recent encounter has left me utterly dissatisfied. Stranded in Sheffield from 8 pm until midnight, shivering in my car, I waited for AA's promised petrol assistance. To my dismay, upon arrival, the technician claimed it was an alternator issue and promptly left me stranded. Now, facing an additional two hours of waiting for recovery, I can't help but feel deceived and frustrated. This experience is a stark contrast to the reliable service I once knew from AA. Sadly, it seems the company has deviated from its former standards, making empty promises and providing subpar assistance. My advice: steer clear of AA to avoid falling victim to their lies and unfulfilled commitments. Reviewed on: 12th December 2023

Absolutely appalling

9 hours to be recovered 22 miles. No contact from recovery firm who wasn’t AA. The cost is insignificant, it’s the service they provide and it’s appalling. When you try and complain they totally fob you off and couldn’t give a toss. I will never use the aa EVER AGAIN. DO NOT BELIEVE THEIR ADVERT!! Reviewed on: 7th December 2023

Poor poor service 12 hours turnaround

Save your money and just pay a recovery truck when they inevitably happens been passed around since 5.39am this morning and just been told I’ve been passed to a third party company to be towed home who have told me they will be another hour should be home 12 hours after I left joke join rac Reviewed on: 29th November 2023

The AA TSB Premier account refuse to offer assistance despite being a member

The AA (TSB Premier account) refuse to offer assistance despite being a member…!! The AA left me stranded at the side of a busy dual carriageway covered in broken glass on a cold, dark evening for over 10–hours…!!! They failed three times to arrive despite promises and then rang to say that they would not honour the policy as it was paid for through TSB Premier Account. Absolute scoundrels. TSB no better, claiming they do not know what is included in their own contract….!! Reviewed on: 28th November 2023

Dreadful

The recovery process from the breakdown point to the destination, which is a distance of 40 miles, should take approximately 3 hours, allowing for a 1-hour wait time, 1-hour transit, and 1-hour contingency. However, my experience with AA was terrible as they took 8 hours to recover my vehicle. The first leg, from the motorway to the nearest service, took 2 hours, which was okay, but I was disappointed that they could not locate my exact location by the SOS sign. The second leg from one service to another took 4 hours, which was unacceptable. The actual drive time was only 15 minutes, leaving just 30 minutes to reach the final destination. I cannot understand why they did not take me directly to my final destination. Moreover, the recovery driver started the engine without even examining the damage under the bonnet, which was complete incompetence. When I asked him to stop the engine immediately, he ignored me, showing no concern for causing further damage. The third leg, from the service to the final destination, took another 4 hours. The updates from AA were terrible as they promised to recover me within an hour, then 30 minutes, and then 15 minutes, but they failed to deliver on each promise. Every time I called, I received standard robotic excuses such as they were busy, and it was nobody's responsibility. AA blamed garages, and garages blamed AA, which was a perfect example of a flawed business model. If AA were held accountable for not keeping their promises and not recovering customers within a specified time frame, they would operate better. Unfortunately, whether they recover you in 2 hours or 12 hours, it does not bother them as they are more interested in earning money and ripping off the customer. In conclusion, AA is a low-cost service that does not put its customers' needs first and does not deliver on its promises. Reviewed on: 4th November 2023

Wasted my day waiting for the AA

Reported the break down at 8.20am ...no problem sir we will have someone with you by 9.15am they have changed the time 4 times now ...still waiting next time slot given 12.55pm ... will not be using them again. Shocking service crap customer service use the R A C Reviewed on: 14th October 2023

Dangerous!!!

Do not use the AA!! First of all, the customer service is terrible, our car set on fire and the person I spoke to on the phone was very rude, abrupt and unhelpful (we had 3 children under 8 with us). She didn't have a clue how to help me and just point blank refused to check, she just kept repeating herself. Secondly, the AA delivered our burnt out car to our doorstep the next morning, which wasn't only a traumatic reminder for my family but I was told by a mechanic that fetched it that it was extremely dangerous and could have set alight again!!! Thirdly, after sending a complaint, I had a very unprofessional reply. They had listened to the calls and agreed that the woman was rude and unhelpful and blamed her for poor customer service and they completely ignored my concerns about leaving a dangerous car outside my front door, putting my children in danger!!!! Disgusting service and I'm taking it further!! Reviewed on: 13th October 2023

my review

as a first driver i got a really good deal. you never know when you are going to need it so for the price i paid it was really good Reviewed on: 28th September 2023

Shocking!

Shocking! Broke down at Preston services, nobody came it cost us £400 to be recovered. I Couldn’t get through to them on the phone after they kept moving the wait time on the app. We filed a complaint and was given £30 compensation not even 10% of what we had spent. We were told to send our receipt for consideration and then continually ignored! Phoned up to cancel, explained why and they said no problem and cancelled it very unreliable service through and through. Happy to take your money every month but do not provide the service they claim to provide Reviewed on: 20th September 2023

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